Seneca Niagara Hotel and Casino

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2.8 (30)
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4 reviews with 1 stars
30 reviews
 
7%
 
33%
 
13%
 
33%
 
13%
Overall rating
 
2.8
Slots
 
2.5(30)
Table Games
 
2.4(29)
Customer Service
 
2.8(30)
Player's Club
 
2.4(30)
Gaming Atmosphere
 
3.0(30)
Amenities or Hotel
 
3.2(30)
Food & Drink
 
3.0(30)
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4 results - showing 1 - 4
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Ghetto casino.
(Updated: November 28, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Where do... I start ugh..... This casino is a joke! Cheap! Never.... win never .... Ghetto! Horrible customer service, players club and shops offer low budget items, restaurants are ok. I have been to Indian casinos all over the country and they are beautiful. .. lose slots, tons of points for players club, all designer items from Lacoste to Gucci , private high limit slot areas, top shelf liquor FREE!! Customer service top noch, comps non stop , food from top chefs. Coming to Seneca Niagara you feel like your in a time warp the staff have no personally, act like your bothering them, then... oh let's talk about the drink servers if your lucky you may find one every hour and if you don't you head to the bar to buy your own drinks and pay.. but after not seeing a server for an hour you don't mind you just want your drink OH.. but wait that's right you are ONLY ALLOWED 1 Drink to take with you. A ha ha ha.. oh never in my life this place is a joke ... and they think a big designer brand is MK lol.. This casino and the help are like a bunch of back woods hicks who look at you like huh??? Do yourself a favor go.... out of nys area and see what real casinos offer, how much you'll win..... and how exciting it is. If I could give zero stars I would. Worst Indian casino in all of the usa. 
J
Comments (0) | Was this review helpful? 11 1
Slots
(Updated: September 12, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
By far the worst casino ive ever been in!! I wasctold by workers the slot machines are tightened. I was up there one nt 2 yrs ago when all of the $5 top dollar slot machines were shut dn. This happ right after myself and a few other people won hundreds of $$ on them. Two of the workers told me the machines were being reprogrammed because they were being hit too much!! Of course the bossesvdenied such talk. I witnessed this first hand!! These machines never hit again like they did prior to the so called"CLEANING" of the machines!! What a joke.
PB
Comments (0) | Was this review helpful? 10 0
Tight Slots, Poor Service, Overpriced Hotel
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I no longer live in New York State, but when I did I would frequent the Seneca Niagara Casino. Wow, what a mistake. Prior to going the first time I read the reviews. Apparently when they first opened the slots were loose, comps were good, as was the service. Well I must have missed the boat.

This casino has the TIGHTEST, and lowest paying slot machines of any casino I have ever visited. Now I am not your typical gambler who walks in with 20 bucks. I walk in with a few thousand, and visited this place SEVERAL times. It's painfully obvious that the machines there are set to payback virtually nothing. Pennies, Nickles, Quarters, Dollars makes no difference. You throw $100 in and you could literally not win on a single spin.

To add insult to injury I was virtually dismissed when I asked for comps.

You would really have to have your head examined for visiting this property more then once.

Poor Slot paybacks + Poor customer service + Poor comps = Avoid.
J
Comments (1) | Was this review helpful? 18 1
Seneca Casino
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Terrible and getting worse as time passes on by. They are getting rid of all of the quarter slots and the payouts on the machines are terrible. Only small payouts nothing big at all and that is after going there since summer of 2009, don't bother! Go to Canada.
L
Comments (0) | Was this review helpful? 5 3
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