Seneca Niagara Hotel and Casino

Hot
 
2.8 (30)
12846 0 7 0 0 0

User reviews

4 reviews with 3 stars
30 reviews
 
7%
 
33%
 
13%
 
33%
 
13%
Overall rating
 
2.8
Slots
 
2.5(30)
Table Games
 
2.4(29)
Customer Service
 
2.8(30)
Player's Club
 
2.4(30)
Gaming Atmosphere
 
3.0(30)
Amenities or Hotel
 
3.2(30)
Food & Drink
 
3.0(30)
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Slots
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Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
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Senecas forgot the players...
(Updated: October 30, 2016)
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I have been going to the Seneca Casinos since they opened. Needless to say someone in their infinite wisdom decided to change the players program and also the percentage of payouts on the slots, definetly not in favor of the players. I would go play an average of one to two times a week, now I have no desire to even go once a month. Was just at Seneca Niagara last week, it was a joke, I may as well just given the Security Guard at the door my money and left, it would have been less aggravating to say the least. I do not expect to win (for which I never have, dumb me for playing) but I would at least like to be entertained being out for the day or night. The casinos are as much fun as being mugged in an alley. What happened, who changed everything? The food comps and show comps are non existent, they give you a food coupon (the likes of which you would give to the homeless at the city mission, what an insult.) The slot dollars, $10. per week, once in a while a bonus of same, what a joke. Hotel rooms you must beg for them, even though they send you a mailer that you are entitled to them. I really need to find better things to do with my money instead of supporting the Seneca Indian Families, I need to look to my own.
D
Comments (0) | Was this review helpful? 12 0
Beware of new point structure
(Updated: October 29, 2013)
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
only a few months ago Seneca was advertising how great their player point structure was by showing how their casino compared to other local casinos in the area. they had signs posted in the elevators online etc. they would give $1 in comps for every $100 coin in for slots and $1 for every $170 in video poker . NOW IT IS $1 FOR EVERY $170 COIN IN ON SLOTS AND A WHOPPING $350 FOR VIDEO POKER. So you now need to play $136,000.00 every 6 months period to be a chairman (was $80,000) and for you video poker player its $280,000 every 6 months to keep those free rooms and mediocre shows coming.
T
Comments (1) | Was this review helpful? 3 0
NOT FUN ANYMORE - too bad. Come on Seneca - do som
(Updated: April 24, 2011)
Overall rating
 
2.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
5.0
Food & Drink
 
3.0
Well, it used to be a great times at Seneca and it's very true - the slots are not paying back anymore, not even a little. I used to play for hours, have lots of fun with my girlfriends; and even if I left some money there, it was okay because the slots would pay out often enough so you could at least feel good about being there and able to play for a while. Now you can put in 100 and not get one single hit. That's not fun and all the Canadians are starting to figure that one out. Lots of rumbling on the elevator while on my out. Everyone unhappy and complaining. They really need to do something about that because several of my friends are definitely NOT coming back and lets face it, lots of Canadians are/were gambling there. I for one am very disappointed and I would say that the last 10 times I was there, nothing. So I will not be going back for a long time and will play on the Canadian side instead until I hear things have turned around. Now having said that, the casino itself is very nice, well kept and the food is very good. The buffet is getting a little boring, same old stuff and I agree, the old menu at three sisters was better, but currently, still good, no complaints.

One more thing - the waiters, waitresses and folks serving drinks are just fine and doing a great job. The promo booth staff (customer service) need to lighten up and not forget who's the paying customer. On several occasions when I went to inquire about my card, they staff was rude like they were doing me a great favour by serving me.

So come on Seneca, hopefully you are reading the reviews and will consider the opinions of your customers; to better improve the slot return as in the past. I would definitely return then, hands down. At least give us chance to have some fun.
K
Comments (1) | Was this review helpful? 9 1
Nice place,not too bad
Overall rating
 
3.4
Slots
 
2.0
Table Games
 
3.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
5.0
Food & Drink
 
4.0
I go there once a month, nice hotel and they are good with comps. I can get hotel rooms comped and they send out weekly food and free play credits. The rooms are nice and my wife loves the spa. They occasionally have good entertainment booked. My only complaint is the smoking, it bothers me to play at a table or machine next to someone who smokes. They do have a smoke free area but it is small and the video poker machines in that section are not good ones to play at.
P
Comments (1) | Was this review helpful? 4 4
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