Where do... I start ugh..... This casino is a joke! Cheap! Never.... win never .... Ghetto! Horrible customer service, players club and shops offer low budget items, restaurants are ok. I have been to Indian casinos all over the country and they are beautiful. .. lose slots, tons of points for players club, all designer items from Lacoste to Gucci , private high limit slot areas, top shelf liquor FREE!! Customer service top noch, comps non stop , food from top chefs. Coming to Seneca Niagara you feel like your in a time warp the staff have no personally, act like your bothering them, then... oh let's talk about the drink servers if your lucky you may find one every hour and if you don't you head to the bar to buy your own drinks and pay.. but after not seeing a server for an hour you don't mind you just want your drink OH.. but wait that's right you are ONLY ALLOWED 1 Drink to take with you. A ha ha ha.. oh never in my life this place is a joke ... and they think a big designer brand is MK lol.. This casino and the help are like a bunch of back woods hicks who look at you like huh??? Do yourself a favor go.... out of nys area and see what real casinos offer, how much you'll win..... and how exciting it is. If I could give zero stars I would. Worst Indian casino in all of the usa.