Resorts World Casino New York City

Resorts World Casino New York City

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1.6 (41)
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24 reviews with 1 stars
41 reviews
5 stars
 
0%
 
5%
 
15%
 
22%
 
59%
Overall rating
 
1.6
Slots
 
1.5(41)
Table Games
 
1.3(26)
Customer Service
 
1.6(41)
Player's Club
 
1.4(41)
Gaming Atmosphere
 
2.1(41)
Amenities or Hotel
 
1.3(27)
Food & Drink
 
2.0(40)
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24 results - showing 21 - 24
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EXTREMELY POOR VIDEO POKER
(Updated: March 05, 2012)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Another New York State scam. This place carters to only the slot player and electronic gaming tables. The video poker machines are virtually non-existent. There are perhaps a maximum of six machines and they are of the $1.00 variety and all Double Bonus and THAT IS IT. Unless you venture to the bar on both floors where traditional (9/6 and deuces wild are located. But if there is a football game you can forget about a space. This place is an absolute disgrace. VIDEO POKER PLAYER; STAY HOME. I did notice that the poker bar machines did offer 25 and 50 version of poker but most are $1.00. When this place was planned it certainly did not take the video poker player into consideration. The place is swamped with slot machines. Here is another disgraceful disdain for the player. While at the bar playing a $.25 poker game the only drinks free are: coffee and soda and that is it. They do not even have bar snacks for the patrons. Furthermore, these are not true video poker machines as they have in Atlantic City, Connecticut or Pennsylvania. The machines are controlled by a central computer in Albany (LOTTERY.) Case in point was when I was dealt a flush with a possible straight flush. Strategy says to discard the non-sequential card to improve your hand to straight flush but when you do this, you return to the original flush draw. This means that the Albany computer had you winning a flush but could not improve further. Don't tell me this is not a sham.
AP
Comments (0) | Was this review helpful? 12 1
Horrible experience...
(Updated: December 29, 2011)
Overall rating
 
1.2
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
The Worst experience ever. I live like 15 minutes away from the casino but will never go back. I will stick with Empire City and AC.
Why should we go there spend money and get treated like S#!T. The Big lady Security guard was EXTREMELY RUDE and insulted us. Hope they fire her soon. Also did not feel safe there at all. Will only consider going back there if we read or hear in news that they made a major reform there about the security's attitude towards customers....
V
Comments (0) | Was this review helpful? 8 2
this place is NOT safe!!
(Updated: November 21, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
Went here this past Saturday. What a nightmare! Definitely NOT SAFE! It is a disaster waiting to happen!!!! NO METAL DETECTORS!! There were gang members everywhere flying their colors. I can only imagine how many were packing a weapon. All there needs to be is two gangs there at the same time and a shootout to occur. Did not feel safe going to car. My husband and I LOVE to gamble and will spend 8-10 hours in a casino no problem. We left after about 1/2 hour. Will not be going back anytime soon-if ever. I will stick to AC, Conn or Vegas. Also hardly any video poker machines.
J
Comments (0) | Was this review helpful? 9 0
Not a True Casino
(Updated: November 03, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I was here on Sat, October 29, 2011 the first day it opened. At first impression of this place, was that they were not prepared for their grand opening. To sign-up for the Genting Reward card was an ordeal. Only one person, registering new players, no free play reward for joining, no free pens, or bric-or-brack ugh.. Only soda, and juice are free alcohol drinks are $2.50 & up. My $1.00 slot machine did not pay even though I have the max bet $3.00 for the any color sevens. The attendant accused me of changing the machine an did not pay. I left and will not return, the vibe is the same as Empire. Everything is electronic! The staff are not professional and have no Casino hospitality! Do not wast your time go to either, Foxwood, AC, or Penn were the professional are!
L
Comments (0) | Was this review helpful? 9 0
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