Been there twice. First on a busy Sunday afternoon and then a weekday afternoon. Very clean, doesn't have smoke in your face or ashes on the table. I'm a $10 to 20 blackjack player. A couple $10 tables on weekday, planty of 15 tables open on a busy Sunday. So the reports of high mins are no longer true. Good customer service, players club, dealers, and pit crew were nice even though I'm obviously not a high roller. Slots are plentiful with average payouts that any casino has. Normal player friendly rules. Essentially they do the opposite of what Atlantic City does wrong. There are other things to do for non gamblers like Bass Pro Shop and the mall. Obviously they're doing some things well if business is so strong.
On my first visit to Maryland Live was in September 2014 Labor Day period. I'll never return to this place. I'm attracted to Penny slot machines, and in other casinos I have played, i.e., Delaware, Hollywood Casino in Charles Town, WV or Harrisburg, PA, Atlantic City, NJ and Las Vegas, NV - those casinos have many Penny slot machines that are still only one cent a spin. I walked all over Maryland Live looking for a Penny slot for one line bet one cent minimum bet spins, and they don't exist there. So for 30 cent minimum bet at Maryland live, you get 3 spins and your almost one dollar is gone if you didn't win. You won't last long here and neither will your cash. Goodbye Maryland Live because you are Maryland Dead in my eyes.
Between $3000 getting pick pocketed while in the casino.
The whole New Year's Eve fiasco very similar to the slot tournament fiasco and the black card parties planning is very poor with MD Live Events.
The $60000.00 in losses with a horrible to no payout ratio within the last year Not to mention the rest of the money I've thrown at Live throughout the year unrated.
The rate of play min $25 a hand in NJ would include a no mid shoe entry unlike MD Live where the tables are designed to be opened for people to get screwed by the house & rarely opened $15 tables.
I don't even want to get started on the high price of liquor.
There are not any perks to being a black card member at Live unless I play $1000 a hand or similar to be at executive tier. The same so-called black exclusive gifts are equally available to gold player's that play $100/ make 1000 points that day.
Pit bosses don't enter in my play properly there are thousands I have not been rated on.
The atmosphere as a result of the clientele is not enjoyable.
The customer service in general from all departments especially the food service & food quality in general is not good at all.
I had a card dealer hacking in my face as she was on the clock sick.
I feel like the drive to DE or AC is more worth it as of late.
I know MD Live is making its $50 million a month & what I throw at it is chump change in managements view.
But if I throw the same amount of money in jersey as I do at MD Live. I'd never hear I'm in the hole with comps the win ratio wouldn't be as horrible as it is in Live.
The food quality would actually be edible & food staff would be more professional & not follow me with a rag wiping the buffet as I serve myself or I won't have to get a supervisor to make sure the pasta or omelette line is open as the worker is playing at the pizza counter ignoring customers. Just to name a few.
The black tier perks will actually feel like perks, lines would actually feel like high roller lines & I won't have to ask workers to do their jobs instead of talking about their personal love lives and tend to the general line only ignoring VIP line members.
Black tier exclusive events shouldn't feel as segmented as they currently are there, I currently feel as if my last name has to be Fetherline to be invited to any worthwhile event.
Not one proper prime rib event has happened since I became black tier member. The last 2 events your 2 choices are fish which I don't eat and only raw steak which I only eat cooked I had to wait 45 mins just to get a drink order not the drink add an hour and that's when food came out.
The overall experience in general shouldn't have me feeling ripped off, worthless, & angry as I currently feel about service when being a MD Live Patron.
I have read some of the reviews here and disagree with a lot of them. Although I know most of these are personal opinions so please don't be offended. I have, as many of you, traveled and played in many different casinos and I feel Maryland Live! is one of the better places I have played. I will admit the security guards at the entrances are a pain in the butt, and the food places inside are not very good, but as far as gaming goes, it's top notch. Table limits are high because of where it is located, and the new casino opening at The National Harbor will be even worse. Overall I give it a four out of five stars.
Let me preface this by saying, although I utilize and read reviews like this often, this is the first one I have ever actually written in my life. I have spent hundreds of hours in casinos....turning stone, atlantic city all over, vegas, mohegan sun, charles town, 5 or 6 other casinos overseas...you get the idea. THIS CASINO IS THE WORST IVE EVER BEEN TO. I am hoping my review can save even a couple people from what I assure you will be a bad/costly experience.
To be fair I will tell you the three things I enjoy about this casino. 1) its poker room. Lots of tables and tournaments all of the time. 2) smoke free atmosphere 3) proximity to my home in DC
Unfortunately, these positives are vastly outweighed by the cons (many of which I've come to assume are standard attractions in todays casinos to maintain customer satisfaction). I won't go into any details of what may have impacted my view on an individual level, but rather what I noticed are deeply insufficient characteristics of the casino for every customer.
1) highest minimum tables I've ever seen in any casino, including international. I play higher stakes so this didn't bother me, I was just more shocked than anything.
2) poor comps
3) poor entertainment. On some nights they even have karaoke which literally drives people out of the place
4) worst overall service. I won't pick on any individuals, but from top to bottom (bartenders, dealers, pit bosses, service desk reps) it was very below standard of what I've seen
5) terrible payouts
6) no where to stay (have to get a hotel offsite)
I could get into more detail but I just wanted to get my point across....if you are closer to charlestown or AC, you should definitely go there for a better experience. If it weren't for their monopoly and poker room, I wouldn't be going anymore. When MGM hits national harbor in mid 2016, I would be shocked if they don't run maryland live out of business. At the very least they will provide way better customer service.
