What a horrible place. Casino and hotel very run down. Staff very unpleasant, unhelpful and rude. We checked-in, went up to our room which was dirty, bed was hard and squeaked. Bathroom was dirty. Carpet was filthy. We proceeded back down stairs and checked out. Walking through the casino noticed very low ceilings, old decor and a general stench of smoke. Its very apparent that any profits and not going towards maintaining the casino. We left and checked into Harrahs. Will never go back to that dump they call the Riverside.
I have had tons of fun over the years st riverside casino. But in the past 18 months management has been putting their money in the wrong pockets. Slots just don't pay. Its no longer fun. I expect to pay to play. I don't expect Anything for free. But they are just so cheap! They have a charity match. You give 10 dollars and they give you 10 in free play. But no more than 10! Just cheap. This month they are giving away Coca Cola. Gamble a hundred and they will give you a carton of coke. The merchandise in the pro shop and the boutique and their gift shop is cheap and overpriced. You expect casino merchandise to be 30 to 40 percent higher than retail. But at least you expect some quality. The staff are good. Some more surly than others. The VIP staff are great. The give aways are not worth the effort and the drawings are a joke. It seems to me that management has put too much money into developing new properties and spending money to lobby against other properties being built. For myself at the highest card level I expect a certain amount of free play dropped on my card and when I see that slashed to less than half my expectations then I stop going after awhile. Typically I take my free play x 5. So that if you give me 50 I'll pull out 250 cash to start my round of play I usually play around 5 hours at a time. So now when I go to rcag I pull out less cash. This casino has been around long enough that it is rough around the edges. They need a staff and environmental refresh. It all feels old and stale like their ridiculous give aways.
Sometime in the last few months, Riverside set Video Poker machines to offer way less points than before. Takes forever now to get a few dollars back. The VP had terrible payouts even before this. Jumers is a better deal!
Enjoy Riverside. Need to update lounge, too small.Like you can hear band while playing slots. Dance floor needs buffed. It's sticky. Bring back the band's they use to have. They are missed. Need to get young people to come back. Hotel is great. Food is good. And employees are nice.