I live in the states over 26 years. From east coast to west coast. I have never seen such horrible manner in a professional setting. The casino has dedicated high limit gaming area for Asian people which has dinning area. The restaurant employees treat you based on your tier level. If you are diamond 💎 their smiles are the cheesiest but if you are below diamond and not regular, they let you feel it to the point you don't want to go back there. Only race other than Chinese, that is treated well is white. They are so rude to everyone else. Fake smile for Diamond and no smiles for the rest.
Customer Experience Robbie,
Thank you Robbie for your professional customer service This a.m I call San. Manuel 02 /15/ 23 for some answers relating to Casino shut down last night. Very satisfied with young man Robbie's professionalism . Well spoken , very polite , patient and very welcoming.. I am proud of you Robbie, ,hope to meet you@ San Manuel soon ,it would be an honor to shake your hand. Have a Great day?
We have been coming here for a few months for the free play and buffet. Always busy no matter what hour, and always some type of slot contest, they dont serve drinks till after five pm bummer but huge casino.
I'm was a Diamond VIP club member until I was charged with felony vandalism and told I was excluded from the property. But if I had the money to pay for the broken glass in full that I would he allowed to be reinstated by the commoner. I have been a player at this facility for about a year and lose ALOT OF MONEY ? here. But occasionally I do win some I was playing this slot machine and the spin button kept malfunctioning I got irritated and didn't realize that I had broken the glass around-the-clock button I continued to play and was contacted by DPS and asked if i was playing at that slot machine and I answered in the affirmative.I offered to pay for the damage $1000.00 plus but since I didn't have the full amount they had me arrested and charged with felony vandalism. Sure I got carried away in the moment but by no means was it done with intent to break the glass ;.that was not my intention. But yet I'm not allowed back on the property for a year. This place is great entertainment but alot of the slot machines (buttons) have been broken foe a while.
