Oaklawn Racing Casino Resort

Oaklawn Racing Casino Resort

Hot
 
2.7 (11)
4431 0 1 0 0 1
Oaklawn Racing Casino Resort

Details

Address
2705 Central Avenue
City
Hot Springs
State
Arkansas
Zip Code
71901
Country
United States
Phone
(501) 623-4411

Toll-Free Number: (800) 625-5296

Rooms: 200  Price: $150-$255

Restaurants: 5

Hours: 24/7

Games Offered: Slots, Blackjack, Craps, Roulette, Three Card Poker, Ultimate Texas Hold'em, Sports Book

Overnight RV Parking: No

Special Features: Live thoroughbred racing Mid-January through Mid-April. Daily simulcasting of horse racing. 

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User reviews

11 reviews
 
9%
 
27%
 
18%
 
9%
 
36%
Overall rating
 
2.7
Slots
 
2.7(11)
Table Games
 
2.9(9)
Customer Service
 
2.8(11)
Player's Club
 
2.6(11)
Gaming Atmosphere
 
3.0(11)
Amenities or Hotel
 
2.2(9)
Food & Drink
 
2.7(11)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Horrible Hotel - Horrible Hotel
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Definitely the worst hotel in Hot Springs. The casino is about as appealing as a rundown truck stop. And, the staff...fake, untrained, and definitely the worst. There are a lot of choices in Hot Springs for a place to stay, run from this one.
CL
Comments (0) | Was this review helpful? 1 0
Extremely rude security personnel
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
We just came into Hot Springs for the weekend and decided to visit Oaklawn Casino Friday 03/19/21 arriving between the hours of 11:15m-11:30pm. Now mind you there is a pandemic, and just outside the entry doors there are large signs clearly stating "No mask, no i.d., no entrance". We had our masks on and were immediately denied entry to the casino by a Caucasian security representative, who instead of asking for our ID'S, screamed and demanded that we lower our masks. The reaction we had was of surprise at the sudden aggressive and hostile demeanor of the security rep. When I inquired what was what was the purpose of his request, he then continued to scream at me "SO, I CAN SEE YOUR FACE!!!". I lowered my mask and made a comment that there wasn't any need for the hostility and we entered the casino.
Mind you we were excited to be visiting the casino but the initial abrupt hostility left me a aggravated at the unnecessary hostility and it quickly changed my mind about patronizing this establishment. The African-American with the braids, male security guard who was also present did nothing to assist or to temper the unprofessional, rude, hostile, power tripping casino employee.
We complained to casino security supervisors on duty expressing what had just happen to us and informing them that their choice of initial public impressions were a liability to their organization. They vowed to speak to the security doorman but it was very apparent that did nothing as they were laughing at us as we left the casino.
After looking at other reviews regarding similiar interactions with this casinos security it appears this is their normal modus operandi. Beautiful casino just unfortunate that it allows employees to treat their guests so poorly.
We will never attempt to visit this establishment again.
AA
Comments (0) | Was this review helpful? 5 0
Play often because it close.
Overall rating
 
3.0
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
Go often.See the same players on the same machine When there a drawing you see same winners People who live away should get better deals. Locals know what machines pay off and hog them. Machines are tighter than they were. Hate to drive 3hr to another when OL is less than 2 hr away . Food needs to be cheaper. Needs a hotel. If one wants to kill some time it’s OK. 
GM
Comments (0) | Was this review helpful? 0 0
Why Ratings are so low
Overall rating
 
5.0
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
I will do good. The slots will go up from 2.3 to a 3.7 I hope. It’s a nice place winning would be nice. Thank you for letting me play .
DS
Comments (0) | Was this review helpful? 1 1
Terrible payouts
Overall rating
 
2.7
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
4.0
Table games don’t payout nor do slots. Consider yourself lucky if you walk away with money in your pocket..,
P
Comments (0) | Was this review helpful? 2 0
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