I really enjoying gaming at Lake of the Torches. Their customer service is pretty darn good and the best of the best are the doormen/greeters/valet parkers who you meet first upon entering the casino. They are a wonderful bunch who don't get enough credit for the work they do.
Although I have yet to win something substantial at Torches, I generally come home ahead of my pocket. My day is coming though!!
Players Club Advantage is pretty good and they have very nice gifts. Sometimes their promotions are generous and sometimes they are stingy, just depends I guess. I wish that one could accrue points faster on the cards tho and that they would increase the weekly free play amount given.
As for food services, I eat at Woody's Grill more than the buffet and both are equally OK, nothing spectacular or awesome, just OK.
This casino has great customer service except in the buffet. We had lunch buffet and when we came up to be seated the host walked so fast that we almost lost him going to the table. Then we both had ate a dish of food before we got anything to drink. When I asked for a beverage the girls response we would get it as soon as she could find our waitress. There was a woman named Corey that worked in valet that was helping out and from just watching her we could see that she could work circle around their wait staff. All the waitress were walking around like they couldn't care if they were there or not. This was our only complaint. The rest of the casino experience was great. They need to consider a course on customer service for the restaurant staff. You will have a great time here. Thanks.