Very poor gambling experience - drove 3 hours bypassing Wisconsin Dells Ho Chunk and NorthStar to play the craps table at Lake of the Torches - when we arrived the craps table was closed because they didn't have enough dealers show up for work. Pit bosses were very nonchalant about it ... Even though there signs displayed that craps is open for play every day.
Went to the Prime Rib Buffet - buffet sat for at least 5 minutes without prime rib being set out and the ice cream machine was broken! Waitresses running floor cleaner during dining hours.
I was only there once about a year and a half ago and I can only speak for their slots. I did pretty well. Judging from the past reviews I guess I was the exception. I came up from Milwaukee and wanted to check them out. It was a helluva long drive. I started with $200 and worked it up to $1200, no joke. Then I started playing the Wizard of Oz penny machine and that was my demise. I have been to Potowatami here in Milwaukee a many times and never won anything so I was pretty surprised when I got on a winning streak at this casino. An 80% payout seems pretty darn good compared to the crappy payouts here in Milwaukee. The state mandates 80% but with some casinos, cough *Potowatami* they ignore that rule like it was not worth the paper it was printed on.
This casino has great customer service except in the buffet. We had lunch buffet and when we came up to be seated the host walked so fast that we almost lost him going to the table. Then we both had ate a dish of food before we got anything to drink. When I asked for a beverage the girls response we would get it as soon as she could find our waitress. There was a woman named Corey that worked in valet that was helping out and from just watching her we could see that she could work circle around their wait staff. All the waitress were walking around like they couldn't care if they were there or not. This was our only complaint. The rest of the casino experience was great. They need to consider a course on customer service for the restaurant staff. You will have a great time here. Thanks.
Have played the slots for about 10 years regularly at Torches and at about 12 of the other casinos in WI and MI. It is a nice atmosphere, but you will pay dearly for it. The slots must have about a 80% payback chip in them, some of the worst I would venture to say in the northwoods.
Restaurant used to be good for the money and used to have a nice variety menu years ago, now that is way overpriced. Staff always seems unfriendly at the players club. Offer a lot of promotions for cheap gifts, and other baits to get you in the door.
Hotel stays and pool facilities are above average, and a lot of times are offered at fair rates. A nice place to visit, but watch your $ go faassstttt. You don't even see as many locals in there, because they know the new machines are tighter and tighter.