Wheeling Island Casino has gone so far down hill. They have replaced all the decent hitting machines like "Devils & Diamonds" with absolute junk. They have all these huge screen, flashing, glitzy machines now that pay garbage. On top of that, they constantly move the machines around for absolutely no reason. I threw my players card out the window and only patronize The Meadows in Pa now.
Worst Casino ever. Had a hard time getting my promo for a room at 79.00 and once I did it was the time ever. Buffett was horrible. Food pans were empty and the employees had no initiative to fill them. They'd look at the empty ones and never come back. The self serve stations were never stocked, no coffee or cream. Bathrooms were dirty. Next time, gonna spend the extra money and stay at the Meadows.
This casino has really gone down hill over the years. I visit the casino almost on a weekly basis and stay overnight always seeing new staff at the players club. Staff are very rude and instead of security patrolling the casino they are worried about you bringing sweet tea in from chick-fil-a. "No drinks from the outside allowed I was told from the Security Supervisor Devin" as I was sitting there minding my own business patronizing a slot machine. All they give you are small Dixie cups to drink from. The bar waitress Tina is extremely rude and igorant. I attended a recent stealth and diamond meeting to voice my concerns to upper management and spoke personally to Kim Florence and never heard ANY response from ANY party I spoke with there. Very little free play and prize drawings as compared to past years and the food has definitely gone down hill. Slots are tight unless your max. betting and who can afford to do that weekly. This place is entertainment only if you call it that!!!