Mountaineer Casino Racetrack & Resort

Review Detail

2.1 54
West Virginia 10010
FREE SEAFOOD DINNER
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


What a fiasco! For those of us who were not able to stand in line (2 hours plus!) at 12:00 noon for the free seafood buffet, we played the slots until 6:00 p.m., checking the line frequently, and the hourly wait had not gotten smaller.



And we could not use our $5 coupon for a snack either! Had this "deal" been thoroughly organized before offering it? Will there be any type of future "rain date"? Maybe the large crowd living near by just came to eat. There are many, many handicapped customers who support the Casino, and come from afar - this was a poor display of an incentive to gamble!

MF
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Comments

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Ordering
March 25, 2011
I don't want to sound like a jerk... but did you consider that maybe the event went off exactly as planned? The line got so long that you didn't eat the free food... instead you gambled away money on the slot machines. I agree that it doesn't sound like an incentive to return... but it sounds like the casino got plenty of money that night. And... I bet you've returned since then, right? So why shouldn't they treat you however they want to treat you?
MS
Mike S
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