Quinault Beach Resort and Casino

Quinault Beach Resort and Casino

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2.5 (13)
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User reviews

3 reviews with 3 stars
13 reviews
 
15%
4 stars
 
0%
 
23%
 
46%
 
15%
Overall rating
 
2.5
Slots
 
2.4(13)
Table Games
 
2.3(8)
Customer Service
 
2.2(13)
Player's Club
 
2.5(13)
Gaming Atmosphere
 
2.7(13)
Amenities or Hotel
 
2.9(12)
Food & Drink
 
2.6(13)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
3 results - showing 1 - 3
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On the beach
(Updated: November 12, 2013)
Overall rating
 
3.2
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
4.0
Food & Drink
 
2.0
Located on the beach but long walk to the beach. Ocean view rooms are nice. Casino Card is ok but dinner buffet is short on selections for a buffet. Good slot selection but only 3 video poker machines (not very good to mike). Slot machines are tight. Table games are OK but sometimes are hard to get on a table. Hotel, player club and restaurant staff are very helpful and positive. Great swimming pool work out room. Great Area to Visit.
M
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Slots are better than Vegas, I could take or leave
Overall rating
 
3.0
Slots
 
4.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I've had tremendous luck on the slots in this casino. Very few times have I walked out with less money than I've walked in. Usually I score a few hundred and have won as much as $3200. They rotate their games a lot which is cool because you get to try new ones frequently, but some of my favorite ones have been cycled out, which is kind of a pisser. Also, the 3-wheel $1 machine has been reduced to $.25 which blows (less money in usually means less money out).

I can't speak on the hotel service, players club, or the restaurant because I've never stayed there (no point, I live in Ocean Shores), I've never eaten there, and I don't normally have the patience to wait in line for a players club card. I will say the drink prices are reasonable, but the bar doesn't pour very gratuitously. The place is excessively smokey (and I say this as a smoker), and so help me god, the next time I have to hear about how I can't play some machine because "they're holding it for their friend who is getting lunch", I'm going to knock them out of the chair.

This may be the only casino in the world where the slots have better odds than the craps table and with stupid rules to boot. The craps table has a ridiculous "no set" (dice) rule. For god's sake, your a friggin casino, entertain my superstitions, and shut up. I asked them why this is so, if the dice have to cross the table and hit the opposing wall anyway. They said, "it slows down the game", I replied, "but I'm the only one playing". They responded, "rule are rules, sorry". I said "ditch this bs" and went back to the slots.
D
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Customer Service Lacking
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
3.0
Food & Drink
 
5.0


We spent two days at the resort. Played the slots for 2 days and they never payed. We lost more quickly than we'd ever win.



The player's club was never explained to us and the desk people never explained the rules for drawings. No brochures outlining how to use the card.



Can't use the workout facilities until the spa opens (after 9 am). Can't use the sauna or steam room without paying $15 for the day and after the spa is open. When I did use the sauna and steam room it hadn't been on so I used it while it was still warming up. That was a real bummer since I was limited on time. The steam room smelled awful. Suggested they use eucalyptus. They told me they do, but were out of the "spray".



After the sauna, used the shower and they were out of shampoo. Told them they were out. Went back to the sauna later that evening since I payed for the day and they were still out of shampoo.



Was told that I could put charges on my hotel bill, but couldn't put spa services on it. No laundry facility. The room phone was deprogrammed so had to call for room service, spa services, etc, through the hotel operator. It was a pain since the "room book" didn't have extensions for these services.



I don't expect a whole lot, but at $150 for each night, the little things were frustrating. The resort is beautiful, the rooms are nice. Beds are comfortable and housekeeping was good.



A lot of the floor workers in the casino are cranky when asked questions. And, if you aren't buying drinks, they take their time in getting water, coffee, etc... if they ever come back. It would be an awesome place if they took just a little more care in the customer service department.



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S
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