Harrah’s Cherokee Casino

Harrah's Cherokee Casino

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2.6 (85)
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85 reviews
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Terrible casino payouts
(Updated: September 10, 2015)
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This is a nice looking casino, but it is the worst casino as far as payouts that I have ever been to. There is no competition, and they are opening another casino in Murphy, but its the same owners. I was told by the federal gaming commission that this casino is regulated by themselves. The Cherokee Indians who own it with Harrah's, regulate it. It used to have better payouts, perks, coupons and even free concerts, and you had fun. Not any more. We all know the casino always has the advantage, but nothing like this gyp joint. Hardly ever get bonuses on slots and you pay big bucks for a drink where other casinos comp drinks and even room stays. Go where there is other competition. Save your money stay away from this horrible casino. I used to have fun at this casino, not anymore. It really is the worst casino I have been in. What a shame because it is a beautiful place. They need to loosen up those machines !
N
Comments (0) | Was this review helpful? 28 1
Great Place
Overall rating
 
4.8
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
N/A
Food & Drink
 
4.0
My wife and I always have a great time. not sure why everyone is talking about tight slots we were there this past weekend and seen all kinds of payouts The employes are always super nice and helpful.
G
Comments (0) | Was this review helpful? 5 25
No comp rooms available anymore
(Updated: August 05, 2015)
Overall rating
 
2.9
Slots
 
3.0
Table Games
 
1.0
Customer Service
 
4.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
What happened that you can't get a comp room anymore? They are charging for all the rooms...
T
Comments (1) | Was this review helpful? 16 3
Not ask that!
(Updated: July 26, 2015)
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
4.0
Food & Drink
 
2.0
Hotel is about it... Nothing else good about it.
C
Comments (0) | Was this review helpful? 13 1
TAKE IT FROM ME AS 'USED TO BE' A LOYAL CUSTOMER
(Updated: March 19, 2015)
Overall rating
 
3.3
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
I visit this casino at last twice a month since year 2000. The hotel improved a lot after the renovation. I believe this is about the same time Caesars took over management. However, the games are UUGHH ! In the last 3 years, the slots have become worse, to the point that you won't even have an adrenalin rush because you'll know you have less than 1% chance of winning. Before you'll see a lot of hand pays, but now you'll seldom see casino staff handing out payments. Even card games that uses a shuffler/dispenser are fixed, but we know this already anyway. They also used to give at least $50 birthday coupon for food purchases, now $5. They used to print cash vouchers for you when you forget them, now they won't do it. Caesars is obviously getting some of their losses from this casino location, as they have been bankrupted and their Vegas Casino is not really earning much. STAY AWAY, unless the tribe regains management. This casino beats most if not all casinos in all of America in revenue before Caesars took over. Now they still probably do, but once everyone comes to realization that this place is now just like one of the Vegas casino where it will just take your money, this place will fall, hard ! And I can't wait for it to happen soon, so the tribe can run it again.
R
Comments (0) | Was this review helpful? 26 4
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