I have been a frequent guest of Harrahs / Hollywood casino for ten years. I have been a chef for 15 years. I have to say that it has gone downhill significantly. I had the buffet for the first time in a few years today and now I remember why. The food was horrible. It was their BBQ dinner with beer for 25.00$. There was hardly any BBQ to choose from and what was there was very low quality and hardly any selection. The ribs weren't done and BBQ brisket was the only other option! I almost asked for a refund on my comps that I used to purchase the meal. The deli located in the casino has recently changed their menu and I wish they wouldn't have. The burgers used to be delicious, but now you should plan on being served a burger that has been sitting there for a while. Either that or they figured out a new way to cook burgers in less than three minutes.. The fries are OK, but again, have been sitting there for a while waiting for you to order them. The bartenders are awesome, and the security team are a pleasure to talk to. Two or three of the dealers do a great job, but the rest look like they don't want to be there much less have to deal with you. The hotel rooms are small and the beds uncomfortable, and there is no pool. They often send me free rooms which I choose not to even use. I wouldn't recommend this casino to anyone!!!!
I was a regular at Harrah's and was a Seven Stars level in their Total Rewards program. I decided to try Hollywood Casino St. Louis last night and should have gone with my first instinct of walking out as soon as I walked in. The atmosphere was cold and uninviting. The decor when you first walk in looks like they were trying for Las Vegas glitz and ended up with nouveau riche bad taste. The employees walking around the casino floor all looked depressed or unhappy. I was there for almost 2 hours before I even saw a waitress who was actually the only person who I thought gave me a real smile. I was playing $1 slots ($3/pull). In 2 hours I lost $900. Now, I'm not one who thinks I'm not going to lose my money eventually, but my experience in this depressing atmosphere was definitely not worth $450 an hour. No one around me was doing any better. It was bad enough that I feel cheated. I won't be back unless I hear they've made major changes and I certainly won't recommend this casino to anyone. It's too bad, because when Harrah's was running it I really enjoyed the place and the people. I'll miss it.
I have gone to Hollywood three times since they took over from Harrah's and I can definitely say they have lowered the payout on the slots to a pathetic level. I spoke to several regulars who all said the same thing. When it was Harrah's at least you could win enough to play for awhile. Not so at Hollywood. The drink and change people seemed really unhappy and that is the general vibe at Hollywood now. It's just not any fun. Look around before you waste any money in their slots. Nobody was winning on a Saturday night and most of the people I saw playing had less than $50 on their machines. Very disappointing. I used to go about twice a month but I will not return to Hollywood. I started going across the highway because it just isn't worth it at Hollywood.
I've been a long time fan of Hollywood Casinos. The Tunica facility is far the best. Aurora was good once during the first couple years of their operation but success ruined the generosity of their comps.
I had high hopes for their take over of the St.Louis casino from Harrah's. So far I am underwhelmed. I was there on the first weekend and they definitely did not have their act together. The meager $3 free slot play comp did not work. The cashier cage near the table games was not open--only the cashier in the slot only section would redeem chips (and of course no chips were used in the slot area). No $5 tables were available, so we left and went to Ameristar. Very sad showing. I'll try one more time, giving them the benefit of just starting up. I do not hold out much hope.
Sunday Jan 29th. I was pretty busy last weekend, so I wasn't able to get up to HARRAH'S until Sunday. I SHOULD have saved my money. It was not a good day. They had something going out in the lobby for Chinese New Year and lots of noise. I never win on the silly game in the lobby. Machines were quite tight today. HOWEVER, the chili was good in the snack bar and the ladies always, always quite nice.