Hollywood Casino St. Louis

Review Detail

2.4 24
hollywood-casino-st-louis-logo
Missouri 3798
Wish it wasn't so...
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I have been a frequent guest of Harrahs / Hollywood casino for ten years. I have been a chef for 15 years. I have to say that it has gone downhill significantly. I had the buffet for the first time in a few years today and now I remember why. The food was horrible. It was their BBQ dinner with beer for 25.00$. There was hardly any BBQ to choose from and what was there was very low quality and hardly any selection. The ribs weren't done and BBQ brisket was the only other option! I almost asked for a refund on my comps that I used to purchase the meal. The deli located in the casino has recently changed their menu and I wish they wouldn't have. The burgers used to be delicious, but now you should plan on being served a burger that has been sitting there for a while. Either that or they figured out a new way to cook burgers in less than three minutes.. The fries are OK, but again, have been sitting there for a while waiting for you to order them. The bartenders are awesome, and the security team are a pleasure to talk to. Two or three of the dealers do a great job, but the rest look like they don't want to be there much less have to deal with you. The hotel rooms are small and the beds uncomfortable, and there is no pool. They often send me free rooms which I choose not to even use. I wouldn't recommend this casino to anyone!!!!
R
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