Don't go here spending big money they are fast to welcome high rollers and just as fast to remove all Freeplay. I was welcomed with big arms as a high roller wasn't given any free tiers. Earned the levels the hard way. Then received some great comps as well as Freeplay for returning. Much to my surprise was what they called a computer glitch. Was pin- locked out of my account. They explained that it was just a Program problem and said that it was taken care of. Just two weeks later I returned there to have it happen again. This time I was told that I didn't spend enough money against the Freeplay I was given by them and the computer pin- locked me out again. This time it removed all comps and offers they had given to me. So much for taking care of there high rollers. This was addressed and the results were. There's nothing that we can or will do about it. STAY AWAY FROM THIS CASINO. IT HAS PISS POOR CASINO HOSTING STAFF. FURTHERMORE THEY LIE!!!!!!! TO THERE HIGH ROLLERS!!!!!!!!!!! . I wouldn't refer this establishment to anyone... Unless you want to be taken advantage of BIG time...
My wife and I are in our late 20s and we're always drawn here because it seems more hip and young. We've stayed at the nugget about 7 times and we were so excited for our first stay here since we always end up driving down here. Disappointing to say the least.
The staff is almost without exception, terrible. We ended up in a smoking room, which is probably our fault. That's okay. We wait to check in as three employees sit around the front desk socializing. Okay. We get to the room and it just smells so terrible. Like I've slept in smoking rooms and this room smelled like a public restroom combined with a strip club. The bed is noisy and has springs. The beds at the other casinos are amazing.
I went to the front desk and asked to pay to upgrade but there was nothing available. That's not their fault, I tried. They offered to "ozone" the room and she said it would take about an hour but we could stay there. Okay sure, anything to make it better. A heavily ethnic gentleman then comes in our room and in what could barely be considered English, shoos us out and says we can't stay. Okay. Let's go have dinner.
We go to Hard Rock Cafe and the food isn't bad. Our waiter, however, is much, much more interested in the bachelorette party next to us, all of whom clearly want nothing to do with him. So much for a refill.
Next morning, we went for the buffet. Very much nothing to get excited about. All the staff was busy having their own conversations. Fantastic. Should have walked across the street to McDonald's.
Housekeeping also did not come to my room today so I will be reusing my wash rag from last night.
Hard rock hotel and casino, I used to think you were a cool, exciting place. I wanted so badly to stay in your hotel but it was a little too expensive for me. I finally decide to spend a little more and stay here. I was disappointed in every facet of your room and your staff. I hope you use this to prevent future guests from having this experience. I will be staying at the golden nugget in the future and enjoying a very comfortable bed and friendly staff.