Hard Rock Hotel & Casino – Biloxi

Review Detail

4.0 8
Taking away published comps
Overall rating
 
2.2
Slots
 
4.0
Table Games
 
3.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
Don't go here spending big money they are fast to welcome high rollers and just as fast to remove all Freeplay. I was welcomed with big arms as a high roller wasn't given any free tiers. Earned the levels the hard way. Then received some great comps as well as Freeplay for returning. Much to my surprise was what they called a computer glitch. Was pin- locked out of my account. They explained that it was just a Program problem and said that it was taken care of. Just two weeks later I returned there to have it happen again. This time I was told that I didn't spend enough money against the Freeplay I was given by them and the computer pin- locked me out again. This time it removed all comps and offers they had given to me. So much for taking care of there high rollers. This was addressed and the results were. There's nothing that we can or will do about it. STAY AWAY FROM THIS CASINO. IT HAS PISS POOR CASINO HOSTING STAFF. FURTHERMORE THEY LIE!!!!!!! TO THERE HIGH ROLLERS!!!!!!!!!!! . I wouldn't refer this establishment to anyone... Unless you want to be taken advantage of BIG time...
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