Viewed the website Saturday morning and confirmed the prime rib buffet. Took my wife there ( a part of her Christmas present). After a 35 mile drive (one way) I was told it was crab night (surprise!) for twice the price. My wife doesn’t like crab and we didn’t want to spend $80 on something she didn’t like. The cashier was rude and obtuse. We went elsewhere. I called management a few days later, explained the incident and was told they were sorry. Big whoop! I drive 70 miles, round trip, and they feel I’m not out anything. False advertising, lack of accountability. He advised he had no boss since the GM just got fired. Not professional at all. Boycott this place everyone!
Management is the worst treats his staff with so much disrespect how does he sleep at night. He should quit and see who would hire such an selfish individual. No one in theirright mind would. Some of him staff has been doing his work for several years. No cool. Now he wants to put on his big boy pants and run the place in the ground. So sad
Had never been there before until about 3 weeks ago went because was up north in boyne city with wife, Was not impressed, Buffet food not great, Dessert section was not good and no real selection, Slot machines where horrible and didnt hit for either of us and the atmosphere was not good and security were jerks. I wouldnt go back. Go else where up north.
Any positive reviews are most likely posted via management to mislead the public. The slots are so bad that $500 will get you half an hour play time at the most. Workers are rude, almost angry. The reputation is bad! Instead of making it possible to win - they've tightened things up more because of the dwindling customer base. You would be better off buying scratch off tickets and staying home. The odds of winning would be greater.
Terrible and unprofessional.
just ok casino. service was really missing and some people were rude. not very crowded playing area. cant get served in bar on weekends. Go to Traverse, Kewadin or Mt Pleasant, even Firekeepers is much better run and safer.