Odawa Casino Casino Resort – Petoskey

Review Detail

2.4 19
Bait and switch
Overall rating
 
1.4
Slots
 
3.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Viewed the website Saturday morning and confirmed the prime rib buffet. Took my wife there ( a part of her Christmas present). After a 35 mile drive (one way) I was told it was crab night (surprise!) for twice the price. My wife doesn’t like crab and we didn’t want to spend $80 on something she didn’t like. The cashier was rude and obtuse. We went elsewhere. I called management a few days later, explained the incident and was told they were sorry. Big whoop! I drive 70 miles, round trip, and they feel I’m not out anything. False advertising, lack of accountability. He advised he had no boss since the GM just got fired. Not professional at all. Boycott this place everyone!
SB
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