Horseshoe Casino Baltimore

Hot
 
2.4 (7)
5546 0 14 0 0 0
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Details

Address
1525 Russell Street
City
Baltimore
State
Maryland
Zip Code
21230
Country
United States
Phone
(443) 931-4200

Toll-Free Number: (844) 777-7463

Restaurants: 5

Games Offered: Slots, Video Poker, Baccarat, Pai Gow Poker, Pai Gow Tiles, Mississippi Stud, Poker, Let It Ride, Video Keno, Craps, Blackjack, Roulette, Three Card Poker, Four Card Poker, Ultimate Texas Hold 'em, Off Track Betting, Sportsbook

Casino Size: 122,000 square feet

Try an online casino for FREE! Use any of our great No Deposit Bonus Codes. No credit card needed, just sign up and start playing!

Photos

Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore
Horseshoe Casino Baltimore

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User reviews

7 reviews
5 stars
 
0%
 
14%
 
29%
 
43%
 
14%
Overall rating
 
2.4
Slots
 
1.4(7)
Table Games
 
2.0(5)
Customer Service
 
2.6(7)
Player's Club
 
2.3(7)
Gaming Atmosphere
 
3.2(7)
Amenities or Hotel
 
2.2(6)
Food & Drink
 
3.2(7)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Member
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
2.0
Food & Drink
 
5.0
I been a member for over a year now I don’t go a lot but when I do the only way to win a few dollars is to play without the membership card. I have spent a lot playing with the card I have never ever won anything using the card it will take all the money you put in . When you remove the card you win a little. Only thing this casino is good for is taking money and cause advertisement they have a recording that play every hour saying someone hit but it’s just a recording I spoke with one of the staff members and asked are people hitting like the announcement says they told me no it’s just a recording that goes off every hour. That recording gives false hope. You would think in a year I would have hit the jackpot once for at least 200.00 never once using the card so I now just go and play the free games they give out.
EB
Comments (0) | Was this review helpful? 0 0
Exceeded my expectations
Overall rating
 
4.0
Slots
 
4.0
Table Games
 
4.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
I have been three times in 2020. I had lowered expectations when I went there for the first time, but was pleasantly surprised at how nice it was, friendly staff and clean. Perhaps lower capacity during this pandemic allowed them to make and keep this place nice due to lower crowds, but had a good experience. We usually go Saturday afternoons and leave before it gets crowded in the evening. Came home with money two of the three trips. Played slots and didn't play table games since they were crowded due to reduced seats due to COVID.
A
Comments (0) | Was this review helpful? 0 1
Lackadaisical Security
(Updated: July 10, 2017)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
For a place that has had multiple security issues and shootings since opening, I was surprised by the current lackadaisical security and procedures. OUTSIDE SECURITY: No security noted around building. Situation: It was Friday night and I had a mild headache/migraine from working earlier in the day. My friend and I were informed by casino security that no stores were open in the casino to purchase aspirin. There was a convenience store across the street where we may purchase it. In order to get to the store, security said the shortest route was to leave the main casino entrance and walk around the building. We did not see any security guards around the building, and we were uncomfortably approached by a man of questionable character during our return trip. MISSING PERSONS: Security would not help find missing person in casino. Situation: I used the downstairs restroom after 2:00 am, noting this to my friend and leaving him at a machine nearby. When I came out, I could not locate him. I circled the restroom area for about ten minutes searching for him. My phone had died. I informed security of what happened. They appeared to care less. They did not ask if he had a players card they could track, they did not call their management, and they did not put a notice out to inform security to be on the lookout for him. I searched for him on my own continuing to press security. I later spoke with two security guards at the main entrance who saw us come in together. They noted they saw him with two larger gentleman and oddly referred to my friend as a shorter gentleman. He is about 5 7" like me. I informed the guards he did not know anyone in the area and it was his first time at a casino. I was quite concerned and upset at this point. They suggested I look upstairs for him. I went upstairs and located him with a group of people. He had went to upstairs security looking for me. He said upstairs security did not help him, so he decided to enlist the help of multiple patrons and create a search party. This party included two larger gentleman. I cannot tell you how happy I was to find him. We were separated for over an hour at that point. Sadly, all security had to do to resolve the situation was communicate with one another. For example, pick up the telephone downstairs and call security upstairs or vice versa. My dad is a professional gambler and my brother has worked with multiple casinos updating their security procedures in Vegas. Missing person procedures be security 101 for a casino. I am lucky I found him. Others may not be so lucky. On a side note, we want to MGM National Harbor after the incidents above and had a great time! 
L
Comments (0) | Was this review helpful? 2 0
Avoid at all costs
(Updated: June 24, 2016)
Overall rating
 
2.0
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
Hit a jackpot only to have the machine malfunction and not pay. After an hour and a half of dealing with slot attendants and supervisors and managers who were all able to verify the win, I was told "malfunctions void all pays but we'll give you $100 in free slot play". No one cared. Another time employees messed up cashing out my keno ticket. They didn't tell me I needed a SS card until after they "cashed" the ticket. So since I didn't have one on me they gave me a receipt for the money and said to come back with the card and they would cash me out. Went back later that day to be told they didn't know anything about it and I would have to come back the next day because their office was locked and no one could get into it to find my paperwork. No one has apologized for jerking me around. In fact, they have been rude, treating me like I'm trying to scam them. Worst casino I have ever been to.
ER
Comments (1) | Was this review helpful? 8 0
terrible slot machine
(Updated: August 10, 2015)
Overall rating
 
2.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
The horse shoe is the worse casino that I have ever went to I keep thinking that maybe I will win today but it never happens. I have literally played one machine for over 24hrs from 7:30 pm until 9:30 pm the next night 3500 plus dollars later I still had not won
A
Comments (1) | Was this review helpful? 3 0
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