Horseshoe Casino Baltimore

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2.4 (7)
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3 reviews with 2 stars
7 reviews
5 stars
 
0%
 
14%
 
29%
 
43%
 
14%
Overall rating
 
2.4
Slots
 
1.4(7)
Table Games
 
2.0(5)
Customer Service
 
2.6(7)
Player's Club
 
2.3(7)
Gaming Atmosphere
 
3.2(7)
Amenities or Hotel
 
2.2(6)
Food & Drink
 
3.2(7)
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3 results - showing 1 - 3
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Avoid at all costs
(Updated: June 24, 2016)
Overall rating
 
2.0
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
Hit a jackpot only to have the machine malfunction and not pay. After an hour and a half of dealing with slot attendants and supervisors and managers who were all able to verify the win, I was told "malfunctions void all pays but we'll give you $100 in free slot play". No one cared. Another time employees messed up cashing out my keno ticket. They didn't tell me I needed a SS card until after they "cashed" the ticket. So since I didn't have one on me they gave me a receipt for the money and said to come back with the card and they would cash me out. Went back later that day to be told they didn't know anything about it and I would have to come back the next day because their office was locked and no one could get into it to find my paperwork. No one has apologized for jerking me around. In fact, they have been rude, treating me like I'm trying to scam them. Worst casino I have ever been to.
ER
Comments (1) | Was this review helpful? 8 0
terrible slot machine
(Updated: August 10, 2015)
Overall rating
 
2.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
The horse shoe is the worse casino that I have ever went to I keep thinking that maybe I will win today but it never happens. I have literally played one machine for over 24hrs from 7:30 pm until 9:30 pm the next night 3500 plus dollars later I still had not won
A
Comments (1) | Was this review helpful? 3 0
Tight Slots
Overall rating
 
1.8
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Table games maybe ...but those slots? .... cash dump ... lost my azz...stupid me, I live so close that I was going over there at least 3 to 4 times a week and I think I paid for the carpet already...only hit a small win here or two but nothing to write about...mostly watched my money go down the drain...I heard that the slots were loose, but now I m hearing that they only let em pay for the opening first thirty days and it's alleged, that they tighten em up after the first 30...maybe...cause i did hit there for 400.00 then which excited me...but since then...well ...I m broke
L
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