L’Auberge Casino Resort Lake Charles

L'Auberge Casino Resort Lake Charles

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3.0 (10)
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1 reviews with 1 stars
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Overall rating
 
3.0
Slots
 
2.4(10)
Table Games
 
2.6(8)
Customer Service
 
3.1(10)
Player's Club
 
2.8(10)
Gaming Atmosphere
 
3.1(10)
Amenities or Hotel
 
3.5(10)
Food & Drink
 
3.7(10)
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Table Games
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Player's Club
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BAD SERVICE
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


Beautiful resort property that will require a social security card in order to redeem legally purchased chips, no matter how small the amount. They will not tell you that when you purchase them, but when you go to cash out a social security number will be required or the casino cage will refuse to cash any chips.



They are also sending out 1099's to players and will not allow you to dispute the amount that they say that you won. Beautiful resort with excellent food but do not play here unless you want to get a hard time or dont want to get paid at all. I had to file a Patron Dispute Form with the Louisiana State Police Department even though the casino had my drivers license and Visa card number on file. Ridiculous behavior considering there are many ways to get casino chips cashed without the casino knowing about it, but these people are uncompromising and unreasonable. Play at your own risk here!

J
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