Horseshoe Indianapolis

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2.2 (31)
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11 reviews with 1 stars
31 reviews
 
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10%
 
26%
 
26%
 
35%
Overall rating
 
2.2
Slots
 
2.0(31)
Table Games
 
2.1(19)
Customer Service
 
2.5(31)
Player's Club
 
2.0(31)
Gaming Atmosphere
 
2.6(31)
Amenities or Hotel
 
1.9(19)
Food & Drink
 
2.4(31)
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11 results - showing 1 - 5
1 2 3
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Terrible
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Probably the worst casino I’ve ever been to. Slots have always been tight, too much cigarette smoke, floors are dirty, staff is nowhere to be seen, overall just a horrible casino. I can honestly say I’ve never been ahead on the slots. I put $200 in a penny slot with max bet of $5 and never hit anything over .50. This casino needs shut down. Parking lot used to be full of cars now there’s empty spaces everywhere. Save your time and money! Don’t go to Indiana Grand!
K
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Called a thief
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I live very close to the casino and go there all the time. I was there on Saturday October 6, 2018. I walked up to play Sun and Moon and put a $20.00 bill into the game. My money did not register on the game so i turned on the light for assisstance. When the casino worker opened the game they said i didnt put the money into the game. The lady playing beside me (who i had never met) even told them she saw me put the money in. I told them to watch the video and they will see. I was told i was a liar and if it is under $50.00 it is their policy not to watch any video. I was surrounded by 8 casino workers calling me a liar and a thief over $20.00! I was so embarrassed i had to leave. I am just out $20.00 without even getting the chance to lose it in the machine gambling! How can you treat your patrons like that! I suggest taking the trip to Anderson cause Indiana Grand only cares about an issue if you put more than $50.00 into their games. I deserve that video to be watched and issured an apology for this incident. You can keep the money i just want everyone to see i am not a liar and a thief! 
JS
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Terrible
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Your better off throwing your money at the door of the casino and save the heartache. Bonus's are terrible, payouts are terrible, and the customer service is atrocious. The drink ladies run through the isles if they even come by at all. 
AD
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No Comps?
(Updated: October 31, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Stay away from this place unless you just have money to donate. I've named it my boyfriend who just loves my money but not me! And don't fall for "play with your card and you'll get rewards like free gifts and free slot play or free buffets". That's the biggest lie they ever told. I've been playing there for years and they don't even send me a free calendar. I asked member services why they never sent me anything, even a calendar and I was told point blank that I didn't lose enough money.That just tell you that the player card is to track how much you lose. My niece only goes maybe once a year and they send her free slot play and the free gifts. It is also not an enjoyable experience because they have lousy bands playing at the bar and the music is so loud you can't hear yourself think. Sometimes the bands play such loud bad music I wonder how they stand to listen to it themselves!
MY
Comments (1) | Was this review helpful? 2 0
Save your time and money!
(Updated: November 25, 2012)
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
This is the biggest JOKE for a "casino" or racino in the State of Indiana. They cater only to the high end players. They have old, outdated machines, you have to dig DEEP to even think about breaking even. Their kiosks work less than half the time, their self serve drink machines are always out of ice, it's FREEZING in there, and they truly don't care about what you complain about, they just don't care.

This is "penny machine" mentality. Their quarter machines, .50 cent machines, and dollar machines STINK .. you don't stand a chance here. And yes, I've been going since the "tent" opened. At least there you had half a chance.

They "Pay" for your "VOTE" best casino in Indiana.

It isn't and never will be. I hope they're sold to someone who knows how to run a decent casino and who are fair to their players.

Just say "NO" to Indiana "Grand" Casino.
M
Comments (1) | Was this review helpful? 17 4
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