We’re here for the International Dyslexia Convention and provided the hotel with our business checking card to hold the room. We do not make online purchases with that card. Over night we saw 2 international purchases for over $2000 hit our card. It appears the hotels card processing machine has been compromised and we were told “we were the only ones complaining and there’s nothing they can do.” We were dismissed as if we crazy. A whole separate issue but minor compared to our bank account being compromised...the room we booked months in advance wasn’t available and we were told there were no non-smoking rooms by one concierge and that there was “nothing they can do, your convention took all the rooms”, then 30 minutes later another employee came up and said they did have one for us. Again we don’t care about the room situation, I just want the funds reimbursed to my card. I now have to miss the beginning of the convention to deal with the fraud issue.

The worst time ever, I drove for 4 hours in a snowstorm, just to play cash poker. I waited all night, after being told several times that I could play, just to be told that they had locked the tables down and I could not play. Then I attempted to play blackjack, just to be kicked off of the table because it was being raised to $25 a hand, along with a whole lot of other people who could not play unless they paid $25. This seemed a bit greedy to me. Nearing the end of the night, I spoke with the manager of the poker room who told me, "Oh well, you shouldn't have came during a snowstorm." That's a great way to treat your customers. Unfortunately, that was the first time that I went there to play poker and I'll never go again. I was very dissatisfied with your customer service. And due to the fact I had to spend $25 a hand at blackjack I spent way more money than I intended. 1-7-16