Review Detail

3.6 17
Connecticut 8532
Go to Mohegan Sun
(Updated: January 09, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
The worst time ever, I drove for 4 hours in a snowstorm, just to play cash poker. I waited all night, after being told several times that I could play, just to be told that they had locked the tables down and I could not play. Then I attempted to play blackjack, just to be kicked off of the table because it was being raised to $25 a hand, along with a whole lot of other people who could not play unless they paid $25. This seemed a bit greedy to me. Nearing the end of the night, I spoke with the manager of the poker room who told me, "Oh well, you shouldn't have came during a snowstorm." That's a great way to treat your customers. Unfortunately, that was the first time that I went there to play poker and I'll never go again. I was very dissatisfied with your customer service. And due to the fact I had to spend $25 a hand at blackjack I spent way more money than I intended. 1-7-16
L
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