Review Detail

3.6 17
Connecticut 8532
Credit Card Info Stolen after Check In
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
We’re here for the International Dyslexia Convention and provided the hotel with our business checking card to hold the room. We do not make online purchases with that card. Over night we saw 2 international purchases for over $2000 hit our card. It appears the hotels card processing machine has been compromised and we were told “we were the only ones complaining and there’s nothing they can do.” We were dismissed as if we crazy. A whole separate issue but minor compared to our bank account being compromised...the room we booked months in advance wasn’t available and we were told there were no non-smoking rooms by one concierge and that there was “nothing they can do, your convention took all the rooms”, then 30 minutes later another employee came up and said they did have one for us. Again we don’t care about the room situation, I just want the funds reimbursed to my card. I now have to miss the beginning of the convention to deal with the fraud issue.
RP
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Comments

1 results - showing 1 - 1
Ordering
September 06, 2020
someone found my card in the machine and use it in the shops
3 days they stole over 8000 points without asking for id .my host contact me and told me that they would have wipe me out if they didn't catch it . They returned all my points I was relieved
RB
Ralph bova
1 results - showing 1 - 1

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