They have the best bingo in the US, every July they have the million dollar bingo and other months, they have large jackpots, but July the biggest,,thinking of moving and playing bingo every day
We’re here for the International Dyslexia Convention and provided the hotel with our business checking card to hold the room. We do not make online purchases with that card. Over night we saw 2 international purchases for over $2000 hit our card. It appears the hotels card processing machine has been compromised and we were told “we were the only ones complaining and there’s nothing they can do.” We were dismissed as if we crazy. A whole separate issue but minor compared to our bank account being compromised...the room we booked months in advance wasn’t available and we were told there were no non-smoking rooms by one concierge and that there was “nothing they can do, your convention took all the rooms”, then 30 minutes later another employee came up and said they did have one for us. Again we don’t care about the room situation, I just want the funds reimbursed to my card. I now have to miss the beginning of the convention to deal with the fraud issue.
The worst time ever, I drove for 4 hours in a snowstorm, just to play cash poker. I waited all night, after being told several times that I could play, just to be told that they had locked the tables down and I could not play. Then I attempted to play blackjack, just to be kicked off of the table because it was being raised to $25 a hand, along with a whole lot of other people who could not play unless they paid $25. This seemed a bit greedy to me. Nearing the end of the night, I spoke with the manager of the poker room who told me, "Oh well, you shouldn't have came during a snowstorm." That's a great way to treat your customers. Unfortunately, that was the first time that I went there to play poker and I'll never go again. I was very dissatisfied with your customer service. And due to the fact I had to spend $25 a hand at blackjack I spent way more money than I intended. 1-7-16
I have been coming to Foxwoods for a couple years now. The place is generous beyond belief to loyal patrons. I often enjoy free tickets to outstanding shows, and get to be pampered like a little princess in any one of the hotels here. Right now I'm in the Grand Pequot, I'd love to post a picture, the rooms here are amazing and the beds are sooooo comfortable, after a hard night of gambling lol, I need my beauty rest! Sometimes I come with guests and then I stay at the Two Trees Inn, my friends have younger children and the pool and amenities there are KID FRIENDLY! I just came yesterday with a friend mainly to play and see the Circus that is here playing now. The show was stupendous, it was fun and such a treat. I LOVE FOXWOODS AND WOULD RECOMMEND IT TO ANYONE. The staff is just wonderful, you will always get any needed help they go above and beyond. I am a grateful fan, you will not get better comps and perks ANYWHERE either, very generous here!
After being robbed for my $511 voucher and security would not help all they did was call cops and give me the ticket for public disturbance and never went to see who stole my voucher. Horrible treatment and security in the casino.
