Monarch Casino Black Hawk

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5 reviews with 1 stars
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Overall rating
 
1.6
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1.9(8)
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1.5(8)
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1.5(8)
Player's Club
 
1.8(8)
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1.6(8)
Amenities or Hotel
 
1.4(7)
Food & Drink
 
1.8(8)
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5 results - showing 1 - 5
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Poor Floor Management
Overall rating
 
1.4
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
Was playing the newer DJ wild card game and had 3 different dealers who all had different explanations for certain payouts and how tos on winnings. When my hand got dealt and I got a straight natural queen high and the dealer had the same straight but with a wild as the queen. I was told that you do not win the bad beat. The dealer was about to pay it but then Brant the one pit boss declared it a loss. I had the vouching of another player behind us who had one off off a straight and got paid 500$ and the pit boss didn’t even look twice. But when we all started arguing and defending what I was told so I could get what I assumed would be a 100$ payout Brant became short and unprofessional and just spouted off about grabbing the ‘lead’ Ashley and she came over and was rude and extremely loud and had no intentions of explaining how we lost just that we did and she was super rude about how a push even takes my bad beat bet and just told the dealer to take it. Brant had stated when he arrived that unless a hand could lose you don’t win well the dealers hand could have been a weaker straight in that technicality. So I still would have won. Then after we got up to leave another lady comes over with a ‘rule’ book that’s barely held together and says ‘I just want to show you that we aren’t making it up’. That’s not the true reason for this horrible review. Your dealers do not all have 100% understandings of all games thus making the casino eligible to take money from guests without them even knowing how or why and when they explain it the pit bosses step in and act all loud and tough and don’t care. This a not the casino to go to. Avoid it at all costs.
JG
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Where do i Start?
(Updated: December 11, 2012)
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
The Monarch Casino Black Hawk was formerly known as the Riviera Black Hawk and the following review was written about the previous casino. The new Monarch Casino opened in April 2012 - The first Casino you come to in the Black Hawk area, and the worst Casino there. Wow really disappointed. I would rather go to an Indian Casino and know I am going to lose, rather than play here.
B
Comments (0) | Was this review helpful? 6 3
I have been to better casinos
(Updated: December 11, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
The Monarch Casino Black Hawk was formerly known as the Riviera Black Hawk and the following review was written about the previous casino. The new Monarch Casino opened in April 2012 - I agree with the other people - the old casino was better.
D
Comments (0) | Was this review helpful? 6 3
HAHA
(Updated: December 11, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
The Monarch Casino Black Hawk was formerly known as the Riviera Black Hawk and the following review was written about the previous casino. The new Monarch Casino opened in April 2012 - HAHA...I just moved out to Colorado recently, so I was in awe that the only place you could gamble at was Black Hawk. Wow, OMG the first place I went to was the Riviera and started doing Blackjack. I (unfortunately) lost about a grand playing. I was then told to leave (even though I was spending all sorts of money and tipping everyone generously, everyone was very rude.) It's just a disgusting establishment and should be closed down; there are soooo many better ones in Black Hawk, for what the place is.....DO NOT GO HERE!!!
CG
Comments (0) | Was this review helpful? 4 3
Much better places to play at
(Updated: December 11, 2012)
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
The Monarch Casino Black Hawk was formerly known as the Riviera Black Hawk and the following review was written about the previous casino. The new Monarch Casino opened in April 2012 - Let me start off by saying that there are a lot of better places to play at than the Riviera. When I arrived I was looking forward to playing at the Riviera since I never played there before. But the 1st table I walked up to and started playing the dealer was pretty rude. So I played a few hands and left thinking maybe that dealer just had a bad day. Then, I went up to the buffet and the lady at the register was really rude as well so I just left and went to the Ameristar Casino and had a great time.
B
Comments (0) | Was this review helpful? 4 3
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