Monarch Casino Black Hawk
Hot
Details
Address
488 Main Street
City
Black Hawk
State
Colorado
Zip Code
80422
Country
United States
Phone
(303) 582-1000
Special Offer
The 2020 American Casino Guide book contains the following coupon offer for the Monarch Casino Black Hawk:
2-for-1 lunch buffet. Present the coupon from the American Casino Guide book with your Player's Club card to the cashier at the buffet and receive one free lunch buffet with the purchase of a second buffet at regular price. Excludes holidays or special events. No cash value. Gratuity not included. Must be 21. Not valid in combination with any other offer. Non-transferable. Management reserves all rights. Must be a club member. Offer expires 12/30/20.
To buy the 2020 American Casino Guide at a discount, or to see a list of all 189 coupons in the book Click Here
For a list of places to buy the American Casino Guide in Las Vegas - Click Here
2-for-1 lunch buffet. Present the coupon from the American Casino Guide book with your Player's Club card to the cashier at the buffet and receive one free lunch buffet with the purchase of a second buffet at regular price. Excludes holidays or special events. No cash value. Gratuity not included. Must be 21. Not valid in combination with any other offer. Non-transferable. Management reserves all rights. Must be a club member. Offer expires 12/30/20.
To buy the 2020 American Casino Guide at a discount, or to see a list of all 189 coupons in the book Click Here
For a list of places to buy the American Casino Guide in Las Vegas - Click Here
Restaurants: 2
Buffet: B- $8.99/$21.99 (Sat/Sun)
L- $12.99/$21.99 (Sat/Sun)
D- $22.99/$28.99 (Fri/Sat)
Casino Size: 25,860 Square Feet
Games Offered: Slots, Video Poker, Blackjack, Blackjack Bonus, Blackjack 21+3, Three Card Poker with a progressive and 6 card bonus, Roulette, Craps with Sharp shooter and Craps bonus, High Card Flush, Fortune Pai Gow Progressive
Senior Discount: Various Mon if 50+
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Map
User reviews
Poor Floor Management
Overall rating
1.4
Slots
2.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
3.0
Was playing the newer DJ wild card game and had 3 different dealers who all had different explanations for certain payouts and how tos on winnings. When my hand got dealt and I got a straight natural queen high and the dealer had the same straight but with a wild as the queen. I was told that you do not win the bad beat. The dealer was about to pay it but then Brant the one pit boss declared it a loss. I had the vouching of another player behind us who had one off off a straight and got paid 500$ and the pit boss didn’t even look twice. But when we all started arguing and defending what I was told so I could get what I assumed would be a 100$ payout Brant became short and unprofessional and just spouted off about grabbing the ‘lead’ Ashley and she came over and was rude and extremely loud and had no intentions of explaining how we lost just that we did and she was super rude about how a push even takes my bad beat bet and just told the dealer to take it. Brant had stated when he arrived that unless a hand could lose you don’t win well the dealers hand could have been a weaker straight in that technicality. So I still would have won. Then after we got up to leave another lady comes over with a ‘rule’ book that’s barely held together and says ‘I just want to show you that we aren’t making it up’. That’s not the true reason for this horrible review. Your dealers do not all have 100% understandings of all games thus making the casino eligible to take money from guests without them even knowing how or why and when they explain it the pit bosses step in and act all loud and tough and don’t care. This a not the casino to go to. Avoid it at all costs.
JG
Jacob G.
Don't come to the Monarch
(Updated: April 27, 2017)
Overall rating
1.6
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
2.0
Gaming Atmosphere
2.0
Amenities or Hotel
3.0
Food & Drink
1.0
I beg all who have options not to come here as they have the worst customer service ! Do not make the mistake of trying to ask for customer service when the machine doesn't work or the volume is off or the system will not function properly. Prepare to be scolded by bartenders / kitchen staff / security. Don't expect to get help when you have to speak to Joe the manager either !
SA
Scott Andrew
good
(Updated: March 30, 2017)
Overall rating
3.8
Slots
4.0
Table Games
4.0
Customer Service
4.0
Player's Club
4.0
Gaming Atmosphere
4.0
Amenities or Hotel
N/A
Food & Drink
3.0
Great crap table great dealers dealers where are very friendly!!
W
William
Where do i Start?
(Updated: December 11, 2012)
Overall rating
1.3
Slots
2.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
2.0
The Monarch Casino Black Hawk was formerly known as the Riviera Black Hawk and the following review was written about the previous casino. The new Monarch Casino opened in April 2012 - The first Casino you come to in the Black Hawk area, and the worst Casino there. Wow really disappointed. I would rather go to an Indian Casino and know I am going to lose, rather than play here.
B
Brad
I have been to better casinos
(Updated: December 11, 2012)
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
The Monarch Casino Black Hawk was formerly known as the Riviera Black Hawk and the following review was written about the previous casino. The new Monarch Casino opened in April 2012 - I agree with the other people - the old casino was better.
D
Debbie