Review Detail

2.8 35
Wisconsin 5673
Horrific training- I won
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
1.0
I only play craps and I win more than I lose. In the past six months they hired and "trained" a lot of new dealers for the craps table. On some nights it was quite literally every single roll a controversy would break out because one or more of the dealers would mess up. Placing bets, paying bets, changing bets, all become such a frustrating experience many people just walk away. Management was told and the bottom line was "you don't have to play here, they need to learn somehow". So the idea of paying staff to learn their jobs on dummy tables with fake money is not a practice they use. Two different managers told me the dealers are given basic training but then the real training is on the live tables with real money. Both managers agreed they wouldn't let a new person making a lot of mistakes work on their cars or handle their investments. But both indicated it was fine with them that craps dealers can make numerous mistakes and it was okay with our money "somebody will catch it". Yeah. Right. The valets are great and the servers are great. Some of the craps dealers are great. But overall the lack of training when dealing with hundreds if not thousands of dollars riding on one roll of the dice doesn't make me ever want to go back.
WE
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