We live in Illinois right by the Rivers Casino; only gone twice in a year. We used to prefer Menominee which is right by our cottage. During the past two years since the construction has finished the parking lots are never full, even on weekends. And we are finding that the winnings are slim to non-existent for slots and table games. We usually go on weekends. We tried the Thunderbird which is closer to our cottage. Had a problem with a machine. Money was in it and the crew at this satellite casino can't do a thing to help. After 25 minutes, I ask to speak to a supervisor. The casino supervisor said staff couldn't just leave and come right over. The drive is 10 minutes! The casino has not figured out a way to handle large payouts or problems with machines other than just waiting for main casino staff. Unacceptable. Didn't even offer me food, drink, or match play until I asked, and then it was only $20 in match play.

The customer service rep who signed us up for a membership card was truly a jewel! We went to the restaurant to eat just before Sylvia Browne was to appear. They had a Friday night buffet for $15.95. The service was very slow. The food was horrible. Very cheap, crummy food. The beef was tough and fatty. The deep fried fish was gooey in the inside. The desserts were terrible quality. The potatoes were like breakfast potatoes with cheese and sausage in it - unedible. The only thing we liked were the deep fried shrimp and the cocktail shrimp. Not any way worthy of the price! Oh, and this rating is stupid. Why ask me to rate things I did not use, like the table games, players club or hotel!!! Put a N/A at least.

Way too many penny slots, low amount of progressives slots, mininimum based jackpots of 1500.00, nothing real large very often, and was mentioned "Menominee money" was kept within the tribe at 40.000 plus., they need to focus on what the patrons want rather than what they feel will make them more percentages, we all know the low denomination slots pay in the 80 percentile, they just keep bringing in those stupid penny, nickel slots by the truck load, if you're Menominee, listen to us we come out quite often, but have been disappointed in the outcome for the last year or so. "winning comes naturally in small amounts"

Used to love this casino, we were able to play a long time without losing a lot and staff was extremely friendly. Recently you can feel the tension among the staff. Disappointed that promotions manager "Jim" is no longer there. Several promotions have also been discontinued and slots seem much "tighter." Fun atmosphere is no longer there.

Great Slot games, just not enough of the popular games.
My Husband and I have not lost the two times we've gone, but the food and the RUDE attitudes of the workers there will
keep us from going back.
We have never seen so many unhappy looking employees at a casino anywhere else!