Quinault Beach Resort and Casino

Quinault Beach Resort and Casino

Hot
 
2.5 (13)
3800 0 1 0 0 0

User reviews

13 reviews
 
15%
4 stars
 
0%
 
23%
 
46%
 
15%
Overall rating
 
2.5
Slots
 
2.4(13)
Table Games
 
2.3(8)
Customer Service
 
2.2(13)
Player's Club
 
2.5(13)
Gaming Atmosphere
 
2.7(13)
Amenities or Hotel
 
2.9(12)
Food & Drink
 
2.6(13)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
13 results - showing 11 - 13
1 2 3
Ordering
Disappointed
Overall rating
 
2.3
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
3.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
I was disappointed. It was cramped and smelled bad like they were trying to cover up the smoke smell with cheap perfume and I'm a smoker. There weren't enough table games I had truly expected more from a place with such a great location.

The building looks worn and un-maintained. Please get a little pride in yourselves........ You have so much potential to make a 5 star place.

On the bright side it does have an awesome view.
M
Comments (0) | Was this review helpful? 5 0
Customer Service Lacking
Overall rating
 
2.7
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
3.0
Food & Drink
 
5.0


We spent two days at the resort. Played the slots for 2 days and they never payed. We lost more quickly than we'd ever win.



The player's club was never explained to us and the desk people never explained the rules for drawings. No brochures outlining how to use the card.



Can't use the workout facilities until the spa opens (after 9 am). Can't use the sauna or steam room without paying $15 for the day and after the spa is open. When I did use the sauna and steam room it hadn't been on so I used it while it was still warming up. That was a real bummer since I was limited on time. The steam room smelled awful. Suggested they use eucalyptus. They told me they do, but were out of the "spray".



After the sauna, used the shower and they were out of shampoo. Told them they were out. Went back to the sauna later that evening since I payed for the day and they were still out of shampoo.



Was told that I could put charges on my hotel bill, but couldn't put spa services on it. No laundry facility. The room phone was deprogrammed so had to call for room service, spa services, etc, through the hotel operator. It was a pain since the "room book" didn't have extensions for these services.



I don't expect a whole lot, but at $150 for each night, the little things were frustrating. The resort is beautiful, the rooms are nice. Beds are comfortable and housekeeping was good.



A lot of the floor workers in the casino are cranky when asked questions. And, if you aren't buying drinks, they take their time in getting water, coffee, etc... if they ever come back. It would be an awesome place if they took just a little more care in the customer service department.



?

S
Comments (0) | Was this review helpful? 2 1
What a place
Overall rating
 
5.0
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
I have been to a number of casinos in my day, but none with the majesty of the pacific ocean at its door. Great service, great location.
M
1 reviews
Comments (1) | Was this review helpful? 3 3
13 results - showing 11 - 13
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