Not one of our favorites. We were here several years ago and it seemed fine. This year we stopped and were not impressed. Staff seemed uninterested in helping anyone. Even some of the customers seemed to be kind of rude. Machines were tight to say the least. One person said if you could find a machine that paid, it would be your lucky day, we didn't find that machine. We had planned to stay here for a couple of hours but cut our visit to half an hour. Didn't eat here or sign up for the players club. Not sure if we would even stop if driving by.
I have went to this casino once in awhile for many years. The last time i was there I heard so many of the supervisors not treating their employees with respect. I was surprised. I overheard a couple of the employees talking about the working conditions and how abusive it can be to work there. I can not spend money at a place that I know treats their employees so poorly. It's obvious to me when so few of their employees smile.
Last visit was 7/11/13 I have been going here for years. I always seem to win, well it depends on what others consider winning. I have NEVER went there and not won something! Some days when I want to spend as much time as possible I will do the ol' "put in and double method"; put in a $20 cash out when it's $40 not matter what then move from machine to machine doing the same. That way I have money to play the entire time. Sometimes I do this and walk out with $500+ going in with only $100. Last time I went I had $85 and had the funnest time! I was able to gamble with that for over 6 hours and went home with over $600, that's my idea of winning. I am not going for a Jackpot, I figure if you go in thinking that way you will overgamble and surely lose. I just want to have "me time", take a nice drive, go somewhere that I can smoke, relax in front of a machine that may pay me tons, listen to good music while I play, and go home with at least double what I came with. Stay positive, never go with what you can't afford to lose, have a laugh with the cool people behind the cashier cages, the floor walkers are always nice, and when your purse is full of tickets but you're out of cash LEAVE WITH YOUR WINNINGS. I like this place a lot. Headed that way for my Birthday next week, wish me luck :-).
On 9/13/2012 visited Spirit Mountain,,,,,,hit a jackpot on a slot machine in "The Peak" section....one very nice male employee stopped and congratulated me on my win answered some questions and told me someone would be with me shortly with paper work to be completed...soon after here comes two female attendants one looking at me like I just stole something from her.... to make a long story short this woman who paid me was the most discourteous, impudent, infelicitous person ever from start to finish.......sent e-mail to Spirit Mountain and to date have not received any reply, apology or acknowledgment.....I do not even receive bulletins etc from them....bottom line the problem is not just the floor worker but management also......I have not returned and do not plan on... returning .......too many Indian Casinos in Oregon who appreciate gamblers.....and then there is also Las Vegas!!!! Also waited in line for one hour to get into the dinner buffet......while there were several tables empty.....
My husband and I make the trip to Spirit Mountain at least once a month. They have done nothing but continue to improve over the last several years. The Buffet is the best by far of any of the other Oregon Casinos. We are constantly receiving promotions and lodging specials. The staff is always helpful and accommodating. Win or lose we always have a great time at Spirit Mountain.
The other thing I appreciate is how the Confederated Tribe of Grand Round has invested back into the community. They have donated money and are title sponsors on several events throughout the state.
