Grand Casino Hotel & Resort

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3.0 (15)
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User reviews

15 reviews
 
13%
 
33%
 
13%
 
7%
 
33%
Overall rating
 
3.0
Slots
 
2.4(15)
Table Games
 
3.3(12)
Customer Service
 
2.7(15)
Player's Club
 
2.9(15)
Gaming Atmosphere
 
3.1(15)
Amenities or Hotel
 
2.8(13)
Food & Drink
 
3.5(15)
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15 results - showing 1 - 5
1 2 3
Ordering
look for the good comps
(Updated: May 27, 2017)
Overall rating
 
4.4
Slots
 
5.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
5.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
N/A
Food & Drink
 
5.0
Their comps are good if you can choose your times. My wife gets better offers than I do, because she plays keno. Casinos are stingier with video poker players like me, for good reason. But we get two free rooms a month, and free (for her), half price (for me) meals at the three fairly good restaurants. On Thursdays 5-10, you get $50 free play when you've played 100 points, and that's on top of initial free play ($5 for me, $30 for spouse). In addition, there's a hot seat drawing every half hour. A skilled player will always lose less than $50 in getting to 100 points, so I win every Thursday night, probably an average of +$30-40 for 2-3 hours play. That's not much, but more than pays for the gas driving there, and we make a night of it with the free room and ultra-cheap dining. It's nice to have a sure thing, but only if you play video poker and play it well.
GH
Comments (1) | Was this review helpful? 1 0
Can't win!
(Updated: December 08, 2013)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
At one time you could take 100 bucks and play all day on the slots. You might not hit a jackpot or win big, but at least could play for a couple of hours. But 100 bucks will last about 5 minutes at the Grand now. I suggest you take your money elsewhere if you are looking for an entertaining evening where 100 bucks will last longer than 5 minutes. The food is good though, but do not expect anyone to offer you any type of drinks...It's all self service......what a shame that it used to be a fun place to go but now has become the joke of the casino's in town!
LR
Comments (0) | Was this review helpful? 5 1
I would not go to this place
(Updated: July 10, 2013)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I would not go to this place, the Pottawatomie tribe there does not give back to Indians on the roll and it seems to be harder to get the help they need housing, medical…Just learned same guy has been in charge for many many years, I thought this was to help the tribe and the ones on the roll? What a bummer for those Indians!!! and the slots are tight
I
Comments (0) | Was this review helpful? 1 0
The Grand is getting a bad reputation.....
(Updated: June 19, 2013)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
We used to frequent the Grand Casino often, but have recently stopped going. Used to take a crowd out there with us, either family or friends, but the slots have become ridiculously tight, and no one seems to have fun anymore. There is just no "draw"....I hear the same complaints from other patrons. The play twenty for ten, I thought, was decent, but this point system sucks.....no one can seem to tell you how much money you have to spend to earn a point. I really feel sorry for the clerks that have to somehow "sell" this brilliant idea. It's confusing and smells like a scam. Spending my hundred somewhere else, suggest you do the same.
A
Comments (0) | Was this review helpful? 1 0
This place is NOT fun
(Updated: November 11, 2012)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
When you put in $100 you would think you could play a game machine all evening, especially at the Penny Archade. This place thinks you should pay for their hotel, their staff that stands around 'looking' busy, is unfriendly and then gobbles up every dime you have on you! Stengy tiny cups you can barely put a drop of coffee or pop in and then makes you feel like you didn't do enough for them while once in awhile some wild playing high roller hits jackpots upstairs. Ever think your little game machine is filing up the high roller's machines up stairs? You'd be right. They play you for a sucker except for "Gotta Have THREE Machines at a time" when she is there. She takes out $15,000 to $20,000 or more a day when she is there. Follow her, find out how she plays and you get it instead. This is a bad joke.
F
Comments (0) | Was this review helpful? 5 1
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