I have been going to Choctaw for years and you used to know what your comps and totals were but that has changed. Service has steadily gone downhill and is the worst that it has ever been since 2010 when I started going to the facility. You are questioned and grilled if you want to use the comps. When I call VIP at x1603, it is difficult to get anyone to answer the telephone. Then if I ask for something, it is like they want to make it difficult to use any of the "advertised" benefits of being a player. I am a diamond player and one would think that would get me some type of extra service or special service but it does not. It seems to make it even more difficult. Plus, if you complain to the Nation or the chief’s office you get red-flagged. I was told my points would never expire but then when I recently went to use them, I was told they were expired. I never received any notification of the change in rules. When I said I would do a review, one of the slot workers said "Go ahead, it won't do anything." He went on to say if they lose one, there are 20 more suckers that walk through the door. Vegas at least appreciates their customers and understand their value and that customers are who pay the bills and the salaries of the employees. I do not see that at Choctaw. They hide behind the fact they are not governed by the state and with that, think they can do what they want and make the rules, of course, to protect their pockets which is the only driver. I understand it is a business and they are out to make money but a good business understands the value of taking care of customers so they return. I have also been told by a Choctaw employee that there is a business that removes bad reviews or puts in good ones to make sure the bad ones are buried. The machines have been tightened, up yet it is made to look like people are winning. Attendance has dropped off so those that do show up do not stand a chance - they just don't realize it and they leave, with less and less coming back every day. One of the gaming commissioners for the Nation was there and I heard the VGT programmer come up to him and ask what to do when the screen turns red and goes into bonus mode. The manager said to remove the bingo ball. I made the comment that it appears they do control the payouts if that is what they are doing and he said yes. So, it is not "random" for payouts. He said they do control the payouts but would not acknowledge it was random. On another occasion, one of the VGT managers, who was quitting that week, came and sat next to me and said he could not wait to get out of there. I asked why the screens were not turning red. He said he was tired of coming in on Monday and Tuesday for a weekly bashing of hearing the Nation bickering because profits were down and the only thing we could do was remove more bingo numbers from the pattern. And that would then cause the payout to be less. When I asked Walter Allen, slot supervisor over the players club, why they don't take better care of the upper end players, he stated we do and when I asked about people like me that spend a lot and he shrugged it off saying they get that every day. There are two people in players club that told me if you call and complain on an employee, even if you are in the right, you are red-flagged and they said I am red-flagged. If you are red-flagged, it means you don't get the promo points you are supposed to get or able to use what you have accumulated. You get no comps. And you are treated very poorly The Nation, Heidi (have left three messages) and pretty much everyone else will not return the phone calls. You are better off buying a ticket to Vegas and spending your money there. Another example: I waited two hours to get a room and when they finally did, the first was a smoking room. The second was "occupied” because when I walked in, there were people in the room that were not supposed to be there and they were having sex. The third room was in the tower and was dirty so I left because I was afraid to complain. My advice to anyone that reads this is to save your money and not visit Choctaw. It used to be fun but it is not anymore as it is now big business and a number games. I hope this helps someone that is thinking of driving out to Durant Oklahoma. I hope others decide to also speak out.