I have played here quite a bit lately but I think I will start going elsewhere. I believe the games are too tight doesn't seem to make me want to come back. A lot of the games I use my players card and it won't even take it. And I don't get hardly any points for all the money I spend.
Very disappointed. Advertising for rock and roll bingo made it seem like you could win some great prizes from the hard rock "vault". Just sign up for rewards card. I go. I win bingo. I'm directed to the "prize" table. Swear to god, there was a few salt and pepper shakers, t-shirt, tumbler, umbrella, a hat, and maybe an oven mitt. I just left. I could not believe they were serious. They were dead serious. Nice "prize vault". Joke was on me. So I tell of this experience to anyone who will listen. Take my money anytime. But please keep those great "prizes" in "vault". FML.
This is a beautiful clean casino that was a delight to look at. The food in the buffet was average, mostly fried but tasty. Slot were very tight and variety not as great as I expected. Did not have a lot of the new machines. Had a large number of slots. I played favorites and won nothing, did not get a bonus on one of them. Very disappointed. Not sure if we will return when we visit Cleveland again.
As far as I can tell the place is a good time I'm there everyday since a friend told me to go. The only hitch is at thistledown or the horseshoe you get treated better. I'm a rockstar reward holder and let me tell you that I spent over 500 there last night and I'm only showing 8 or nine points and I had 4 so no good in my opinion. Second, I went today and spent 50 dollars at least I think more like 70 to take part in the spin to win promotion and never came close to being rewarded a spin. There is something wrong with their system and should be adjusted. The staff on the other hand is excellent and are helpful and polite except don't call there and get transferred cause I received a voice message saying they weren't available and leave a message. I mean really? It's close to home but you can't turn your reward credits for cash or free play at the very least so that makes the other two casinos more appealing. I am not a wealthy man but budget recreation money towards gambling and it upsets me to think I'm being rewarded but really I'm getting bs I don't really want . The establishment is beautiful and the staff is excellent but the perks most places give are not there I'm considering cutting up my hall of fame card that who knows how much it cost to win that level player because I feel like they are not interested in keeping the regulars , no matter what they spend too happy.
The staff is excellent and the buffet is awesome there could be a better selection of rewards like trading for freeplay or less points to get the promotions because some of us are not rich and on a budget. The atmosphere is electric and it is a fun time every time I go. Thanks Northfield Hard Rock
