Review Detail

1.6 87
New York 14800
Overall Review
(Updated: February 01, 2017)
Overall rating
 
2.4
Slots
 
4.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
Overall Empire City Casino (Racino), has a wide variety of slot machines (they are called video lottery terminals in New York State). Valet staff is very friendly and cars are usually retrieved in a timely manner even on busy nights. Customer service is below average in comparison to other casinos I've been too. Cage staff & Promotions booth personnel could be friendlier. If it's a busy night and you have a slot machine issue i.e. defect or ticket stuck in machine you could be waiting for some time even after pressing the service button. The player's club lines sometimes can be long, and they don't always have a sufficient amount of personnel to handle the amount of customers in a timely fashion. Promotional kiosks are often without paper or defective. Staff generally does a good job at keeping the place clean from what I've seen. Limited food selection (3 restaurants & food court). Avoid the food court, it is mostly low quality food ranging from fast food - pizza, fried chicken & fries, Chinese, etc. 
R
Was this review helpful? 4 1

Comments

3 results - showing 1 - 3
Ordering
February 11, 2017
We've been going since it opened. We are retired and go for entertainment and to pass time. The slots are tax on the poor, you never see wealthy people there. Be smart and try $20 and don't get addicted, it will destroy you and your family. Be smart and remember that everything should be done in moderation. We take a chance once in a while with $20. If you are going to hit at the right time, that's all you need. Don't spend your rent money or gas money or the money you need to take care of your children. These machines are as random as when you buy a lottery ticket, come on, what are the odds??? Be smart and if you are addicted, get help ASAP!!!
God Bless!!! I'll pray for you!
B
Brigitte
September 05, 2017
Stay away from Empire City!!! Why would you want to waste your hard earned money? Buy some new shoes, clothes, furniture, a new car, or take a cruise!!! You cannot win at Empire City and you can potentially lose your money, your family, your home, your sanity, and your life!!!!
S
Sakky
October 13, 2017
Beware of this Casino: This is not really a Casino it's really a Slot Parlor. there are 8 Racinos the state says there are 9 but the 9th one was a Racino and now it's a full casino with Poker tables, Crap tables, and Blackjack and all the tables with Live dealers. The casino that was a Racino is Tioga Downs in Nickels, New York. Tioga Downs has a buffet and restaurants and a Hotel. Empire City is a big Rip Off also Resorts World NYC also is a Big Rip Off. Tioga Downs doesn't even have VLT's ( Video Lottery Terminals ) My advise to people who want to be at a casino for Entertainment go to Foxwoods, Mohegan Sun, Atlantic City, or Las Vegas. Beware of Empire City Casino and Resorts World NYC They are SCAMS
R
Roger
3 results - showing 1 - 3

Title