Review Detail
1.6 87
Addressing a few of the other comments.
(Updated: February 16, 2014)
Overall rating
2.8
Slots
3.0
Table Games
N/A
Customer Service
3.0
Player's Club
1.0
Gaming Atmosphere
3.0
Amenities or Hotel
N/A
Food & Drink
4.0
Ok, as a regular I see some off the comments here are spot on and just wanted to confirm. As per Don McNeil, yes, you NEVER want to play the roulette tables without a crowd of people actually playing. I learned this the hard way. It seems the numbers that pop up are the ones you don't pick. The NYS lottery website posts weekly reports of how all casinos run by them take in and pay out. It's terrible that Empire makes millions of dollars a week but after all these years there is no million dollar progressive. Most I have ever seen was about $6th on a penny machine and I doubt anyone actually won before it reset. Now up til today the highest jackpot on there website is for $400K and that is for a wheel of fortune game which is a $5 machine tines 2 credits for a total of $10 per spin. Just awful of you ask me.
Yes, the customer service is terrible. If you money is stuck in a machine prepare to wait wait wait. Only advice I can offer is to hit the service button on a few machines near you if no one is playing in hopes it will get their attention.
Valet parking use to be a nightmare. You would literally wait 20 to 30 minutes in your car on a weekend night just to get you car checked in. Many nights I would just get out of line and park my car myself and just take the shuttle bus. Now they have gotten better since the new renovation. They finally learned that people can drive up and leave their car until an attendant was available to move it while one person watches the cars. Checking out for valet use to be terrible as well but they now have 3 or 4 kiosks if you pay by credit card or comp points and now they have a big screen which shows the status of your car so kudos for that.
All in all, if you want to win big money, don't go to Empire City. Go to AC or CT in fact Mohegan sun has a special if you show them your empire city card they will comp you $100 for first time members only. It's on a big billboard across the street from Empire City. Lol. Personally I only go for fun and it's 5 minutes from my home in Yonkers. HAVE FUN AND REMEMBER ITS JUST A GAME!
Yes, the customer service is terrible. If you money is stuck in a machine prepare to wait wait wait. Only advice I can offer is to hit the service button on a few machines near you if no one is playing in hopes it will get their attention.
Valet parking use to be a nightmare. You would literally wait 20 to 30 minutes in your car on a weekend night just to get you car checked in. Many nights I would just get out of line and park my car myself and just take the shuttle bus. Now they have gotten better since the new renovation. They finally learned that people can drive up and leave their car until an attendant was available to move it while one person watches the cars. Checking out for valet use to be terrible as well but they now have 3 or 4 kiosks if you pay by credit card or comp points and now they have a big screen which shows the status of your car so kudos for that.
All in all, if you want to win big money, don't go to Empire City. Go to AC or CT in fact Mohegan sun has a special if you show them your empire city card they will comp you $100 for first time members only. It's on a big billboard across the street from Empire City. Lol. Personally I only go for fun and it's 5 minutes from my home in Yonkers. HAVE FUN AND REMEMBER ITS JUST A GAME!
CW
Charlie Wilson