I have been a slot player at Ballys for over 20 years, most of that time a diamond card holder, until last.year!, my friends and I visited once ot twice a month! I get asorr mim. of 600 tier pts.each trip! Now i earned platimum status , ( not by getting a credit card). I keep trying to get a room but i am told nothing available for a comp,room! I have a problem walking so Ballys tower is perfect for me! For some reason Ballys is not taking care of their faithful visiters! We eat, sleep and play at Ballys! Conventioneers spend hardly nothing compared to what we do, yet they,are pampered as are the young crowd who drink free and get bombed spending nothing., i am frustrated and i guess my friends and I will have to find our enjoyment elsewhere as many others have! Sorry i have always enjoyed Ballys , its a shame you are ruining it for the real supporters of the casino!

Just took my wife and daughter to vacation in AC stayed @ Bally, so dissapointed. Room was ok was surprise to have refrig no microwave? Really generic. Staff kinda rude except for one housekeeper lady. Also notice security on game floor mean and ignorant, looking @ you like ya gonna steal. Never felt comfortable or welcomed, and as far as slots no comment. One big gimmick, Every casino on boardwalk we played slots @ totally tight , atmosphere horrible cross the board should have stayed in PA.. Never AGAIN ...

I have a slot bonus ticket which I got by paying the bus fee once. But I did not bring my Id with me. They told me I can come next time and get it.

I came today. But they said if I want to get it I have to pay for their bus again, which I did not.
I think it is reasonable to get this bonus since I already paid it. I am not sure I will go to atlantic city again, so I probably will never get this bonus.
Really nothing more to say about their service. They just really do not care about their customers. very cold attitude.

We will never again stay at Ballys in AC. They closed our favorite restaurant (barbeque). They took away the omelette maker at the 15 dollar breakfast buffet and generally messed up the food service. The lowlight of our last (and final) visit was sending a steak back at the buffet for being overcooked and watching the partially eaten one end up back on the grill.

We were put in the Claridge and the room was barely up to Day's Inn standards. I noticed that all blackjack tables on the main floor have rules that are detrimental to the player. I played for 90 minutes at a 25 dollar table with bets ranging from 25 to 50 dollars and received all of 3 dollars in comps. There is no reason whatsoever to stay or play there when the Borgata is just a ten minute drive away. Their food and service and table games are far superior and they still comp you a decent amount if you give them enough play during the day.