Review Detail

2.5 11
Less than good
(Updated: May 15, 2011)
Overall rating
 
2.3
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
1.0
Player's Club
 
4.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
4.0
Food & Drink
 
1.0
The slots are very tight, I talked to several people in the casino last time i visited Seven clans Casino and no one was winning. I had traveled there with a group and not one person from the group came away ahead. The smoke in the casino is terrible to the point of gagging at times. Even though we had a non-smoking room there was considerable smoke in our room due to the bathroom exhaust sucking smoke in from down the hallways. The rooms are not cleaned well, even the toilet had not been cleaned on our last stay. I took pictures of the bugs that we found in our room. The front desk people don't seem to care when you bring these things to their attention. Most of the screens are missing or broken on the doors and windows so you can't open the windows for fresh air. The water park is the highlight of the place, but due to the water park there are a lot of young kids there, running down the halls screaming at all hours. If you do stay in the casino late playing slots like I like to do, don't expect to be able to sleep in due to the noise. The food in the snack bar is not too bad but kind of hit and miss. The food in the restaurant is very disappointing with a poor selection and several nights there is no menu only a very limited buffet also the service is terrible.
The potential for this place is great but they need to hire people who care about the place and the people who frequent it.
K
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