Gun Lake Casino

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2.0 (93)
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6 reviews with 4 stars

93 reviews

 
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(32)
Overall rating 
 
2.0
Slots 
 
1.7  (93)
Table Games 
 
2.0  (56)
Customer Service 
 
2.4  (93)
Player's Club 
 
1.7  (93)
Gaming Atmosphere 
 
1.9  (93)
Amenities or Hotel 
 
1.7  (46)
Food & Drink 
 
2.4  (93)
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Solid, Not Spectacular....And It Is a Casino
(Updated: February 16, 2018)
Overall rating 
 
4.4
Slots 
 
4.0
Table Games 
 
N/A
Customer Service 
 
5.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0
Fortunately, I've had good to great experiences when I've visited Gun Lake....win or lose. When my Aunt is visiting town from Boston, we always enjoy going down to Gun Lake. She has had winning sessions over $600, and losing sessions as much as $400. Overall slot takes are regulated and low, but it's easy to forget that casino wagering is a high variance proposition. I expect to lose, and pay for my entertainment -- when I win, it's a bonus that gets pocketed. Their free play offerings in December 2017 and January 2018 were generous, based on the arithmetic I did on our level of play, and expected loss over that time. In addition, they threw in a couple nice credits for either the buffet or cafe, both of which I've found to have very good food. Service is a little leisurely in the cafe; however, for all I know, that may be planned. People who know more about analytics than I do probably know the optimal amount of time to have guests enjoy a meal in the cafe, to encourage them to go back to more gaming when done. Yes, it's smoky in there -- it's a casino. There is a smoke free room, though you do have to walk through the casino to get at it. I enjoy Gun Lake, and will take my Aunt again soon when she visits. Like banks, they are a business, and they operate to make a profit, based on formulas, and expected values over the long term. I have no problem with that, as I'm realistic about the propostion. Happy gaming all! 
D
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Losing Most of the Time
(Updated: June 28, 2017)
Overall rating 
 
3.7
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
There are quite a few things that I enjoy about Gun Lake Casino - the Sand Hill Cafe, the beautiful interior of the casino including the new area (buffet), the slots, the friendliness of many of the workers. What I don't enjoy about the casino - of the last 9 times I've been to the casino including today, 8 of those times I've come out a loser. Only once did I come out ahead - $1. The other 8 times I lost anywhere between $1 and $600 each time. I played Blackjack most of those times, and each time I lost between $140 and $600 each time. Now I consider myself a really good Blackjack player and practice perfect Basic Strategy while playing. At home I practice each day and come out ahead at least an average number of times (4/10 times) or more. Why do I seem to lose most of the time when I come to GLC? I don't think that the casino is cheating or anything. It's just odd how I can't seem to win very often there. 
R
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DLabine
(Updated: April 12, 2017)
Overall rating 
 
3.6
Slots 
 
4.0
Table Games 
 
2.0
Customer Service 
 
5.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
We just returned from having a meal at the Sand Hill Cafe and as usual it was fantastic. If been reading the reviews from disgruntled people and I cannot understand what it is they are expecting. I am no gambler so i have nothing to add or detract from the gaming, but I do know that only a fool would think they will ever hit it big all the time,or even at all, and then write a bad review when they lost money. No one is forcing anyone to play roulette, or blackjack which I consider two of the hardest games to win. I do agree that "this isn't Vegas" as one reviewer noted. But at the moment it is still being built. A pit boss said "it's entertainment".I agree. If you win, great when you don't let's not blame the employees. I couldn't do their job.I do not have the patience. To all you naysayers, go see a movie, or something other than gambling. The food was great.The pit boss pleasant. And we didn't walk away broke and angry. We will be back.
DL
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Average casino to me
(Updated: November 30, 2016)
Overall rating 
 
3.8
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0
My wife and I come here often, about 3 times a month, we both play slots and I play tables as well, have no complaint's at all, I have lost 400 in a night, and gained 800 other nights, it is your average casino, you can't expect to win big by putting 20 in a slot and hoping for a jackpot, I bet high and low. Drinks are always coming around and take's maybe 5 min to get a beer from waitress, keep in mind she is taking other orders plus having to walk to bar. Clean environment besides your average empty glasses and beer bottles, same at any other place. People need to lighting up, it's not Vegas, 
S
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Host is great, door attendant offensive
(Updated: March 06, 2016)
Overall rating 
 
4.2
Slots 
 
3.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
5.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
5.0
I don't mind being carded at the front door as its only a 10 second process. My last trip to Gun Lake Casino I was carded and as I was taking my license out of my wallet the attendant saw two of my USAA credit cards and said, "USAA?....a military guy, what branch?". I replied, "the Army" to which he laughed and said, "oh geez...." in a drawn out way.

Being a Black level Passport card holder I'm confident my Host Nate Matkin would love it if I gave my business to the casino in Battle Creek.

I don't expect to win at every trip to Gun Lake Casino. It's more entertainment, striking up hilarious conversations with other patrons, my host, and just getting out of the house. The gaming floor is kept clean and the waitresses are plenty. I'd like to see newer slots as there are many repeat older titled slots on the floor, way too many in fact. Some slots have been on the floor since opening back in 2011 (Hee-Haw) yet others are there for a year or two and removed (Hot Hot Super Respin China Moon, Record Jackpots, Wish You Were Here, and Hot Hot Super Jackpots 2x Wild & Crazy).

To sum it up - its hit or miss as far as the staff. Being insulted before even walking into the Casino is NOT a positive customer experience. On the other hand, once in and playing, my Host Nate Matkin is so nice, pleasant, and willing to go above and beyond. Though I never bothered Nate for anything even though he reminds at the end of our catching-up talks, "If there is anything I can do, or if there is anything you need, don't hesitate to ask", I felt compelled to voice my disappointment with one of the door attendants.
S
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