Diamond Jo Casino Dubuque

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3 reviews with 1 stars

8 reviews

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Overall rating 
 
2.1
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2.1  (8)
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2.2  (6)
Customer Service 
 
2.0  (8)
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2.5  (8)
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1.7  (6)
Food & Drink 
 
2.3  (8)
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3 results - showing 1 - 3
Ordering
unethical practice
Overall rating 
 
1.0
Slots 
 
1.0
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1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
There needs to be an investigation ordered on diamond Jos casino. The machine was beginning to win when my door opened and the machine needs matinence. I was then hand payed and told I could no longer use this machine. Avoidance of a jackpot payment? How would I know??? Gambling commission will be contacted. Don't be the next victim!!
DC
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Denied Access to an Entire Post Wedding Party
(Updated: August 24, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
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1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
We stayed at the Grand Harbor Resort across from the Casino for my cousin’s wedding. After the wedding reception we went over to Diamond Jo and they denied access to the entire party because one lady in our group stumbled. When my 60 year old uncle questioned their decision a huge security guard yelled at him, threatened him with physical violence and escorted him off the property. What kind of a casino denies access to a party of paying customers sober or drunk? It just doesn’t make good business sense. I have been to my fair share of casinos in Illinois, Indiana and Michigan but I have never seen anyone denied access for something so petty. Their loss, we were all ready to spend a lot of money.
NP
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It Sucks
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
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1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Absolute waste of time to go there. Its fine for the local people, who sit there and play the 5 cents slots all day, but don't waste your money travelling any distance. They are not customer oriented at all.
G
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