I live very close to the casino and go there all the time. I was there on Saturday October 6, 2018. I walked up to play Sun and Moon and put a $20.00 bill into the game. My money did not register on the game so i turned on the light for assisstance. When the casino worker opened the game they said i didnt put the money into the game. The lady playing beside me (who i had never met) even told them she saw me put the money in. I told them to watch the video and they will see. I was told i was a liar and if it is under $50.00 it is their policy not to watch any video. I was surrounded by 8 casino workers calling me a liar and a thief over $20.00! I was so embarrassed i had to leave. I am just out $20.00 without even getting the chance to lose it in the machine gambling! How can you treat your patrons like that! I suggest taking the trip to Anderson cause Indiana Grand only cares about an issue if you put more than $50.00 into their games. I deserve that video to be watched and issured an apology for this incident. You can keep the money i just want everyone to see i am not a liar and a thief!
Your better off throwing your money at the door of the casino and save the heartache. Bonus's are terrible, payouts are terrible, and the customer service is atrocious. The drink ladies run through the isles if they even come by at all.
They Bill this Casino as having the "Highest Slot Payouts in Indiana". Definitely NOT a true claim! They are rated, as of June 2017, as number three (3) in the state of Indiana as far as slot payouts are concerned. The slots used to pay very decently until they had them re-programmed with a tighter RNG (Random Number Generator). NOT fun going there anymore! Free play has become very tight as well. Food is very good, service is very good, but don't waste your money on slots!!
