My wife and I took my mother-in-law to the Horseshoe for her birthday. It was the only thing she wanted. We arrived early, about 8:30 a.m. We valet parked, and the women working were helpful, offering to get my mother an electric cart. It cost $20 and arrived FILTHY and without a full charge on the battery. When we got into the casino, it too was FILTHY. The "cleaning" people I saw were busy socializing, using bad language, and trying to look busy. The machines were disgustingly filthy. We had lunch at the buffet, and the service was HORRIBLE. One drink, no refills, no one took dirty plates off the table, rude waitress and hostess. Oh, and my mother's cart died while we were there. Even though we won, it wasn't enough to ever go back, especially since there are other options. I really can't stress enough how bad it was. FOUR WINDS is worth the drive.
I am done visiting horseshoe. The people who work there are rude. The security are assholes. I am/was almost a daily visitor. But that's over. I'll go to majestic. I'm 40 years old and some punk kid is going to chase me down after security just waved me by and rudely tell me I have to go back and wait in line. The kid was probably 20yrs younger than me. And frankly the games suck! I think the cards are tampered with and when you request new decks you are very rudely told NO! I thought you needed patrons to keep your business running? Apparently not. Well I'm always treated with respect at majestic so I guess I will continue to go there
I highly recommend playing at any other Casino besides Hammond Horseshoe. Went to see a concert. Security was out of control. Telling people to sit down, stop dancing, don't take pictures while hundreds of flashes are going off. Not good for a rock concert. Had about 30 security guards and only one bartender at main center bar. Slots do not payback at all, I tried all different denominations. No Hotel. Received free buffet for spending $50 not 30 minutes as advertised. Food at buffet made me sick 15 minutes after I ate. Drink prices are out of control high!!! Physical condition of outside casino is horrible. stay home or burn your money again go to any other casino!