My wife and I took my mother-in-law to the Horseshoe for her birthday. It was the only thing she wanted. We arrived early, about 8:30 a.m. We valet parked, and the women working were helpful, offering to get my mother an electric cart. It cost $20 and arrived FILTHY and without a full charge on the battery. When we got into the casino, it too was FILTHY. The "cleaning" people I saw were busy socializing, using bad language, and trying to look busy. The machines were disgustingly filthy. We had lunch at the buffet, and the service was HORRIBLE. One drink, no refills, no one took dirty plates off the table, rude waitress and hostess. Oh, and my mother's cart died while we were there. Even though we won, it wasn't enough to ever go back, especially since there are other options. I really can't stress enough how bad it was. FOUR WINDS is worth the drive.
I don't understand a few of these reviews. Staff is most courteous from the bottom to the top. Feels like your in a Vegas casino. Comps are good. Craft beer on tap selection is always superb. All the places to eat in the casino have great food and portions are big. Over the P.A. speakers, I always hear jackpots being hit every time I'm there. It's a fun experience and I always recommend it.
I am done visiting horseshoe. The people who work there are rude. The security are assholes. I am/was almost a daily visitor. But that's over. I'll go to majestic. I'm 40 years old and some punk kid is going to chase me down after security just waved me by and rudely tell me I have to go back and wait in line. The kid was probably 20yrs younger than me. And frankly the games suck! I think the cards are tampered with and when you request new decks you are very rudely told NO! I thought you needed patrons to keep your business running? Apparently not. Well I'm always treated with respect at majestic so I guess I will continue to go there
Still the best poker room in the Chicago area, big room, lots of action. The limit games usually get going early afternoon every day. Still love the buffet and cafe. There are plenty of free shuttles all over the chicago area with multiple stops.
The Hammond horseshoe is your best bet around chicago, Big poker room with plenty of cash and tourney action some full pay video poker and a pretty good buffet that's easy to get a comp for. There is no hotel, but who needs that?