French Lick Resort

We have visited all the casinos in Indiana and French Lick is by far the best. Customer services is great, casino is clean, non smoking is huge compared to the main floor, high limits is large also considering the overall casino size. Players club is the best in the state, they appreciate your play. The latest themes in slots are everywhere and they still have a respectable selection of the old classics. The hotel, amenities, food, drink, all great. If you get tired or gaming or hit your budget you can go bowl, ride horses, hike some trails, golf on a world class golf course, shop in the resort or across the street, and I could go on, just go see for yourself, its a great time.

The Casino is a small room with old, faded, slot machines that, even the Manager admitted to us, often malfunction. The atmosphere is cold, the decor is dull, sterile, and dumpy and, on Memorial Day (a major holiday), there weren't 50 people in the room. As first time players at this Casino, we were given $10 each of free play but, were given incorrect verbal instructions, a long list of written instructions to which machines did not function accordingly, and we lost $20 of free play with two spins. When asked to speak to a Manager, a man and woman came forward repeating over and over what should have happened----moot point when it didn't? When asked what they would do about the situation, the woman blurted, "I said I was sorry." Not a single attempt for customer service compensation, a hand shake, lunch, or even a free drink at the bar was offered. We had been in the Casino only 20 minutes and left vowing never to return to it or to French Lick that has nothing to offer but golf, a water park, food venues, bars, and liquor stores. The Casino's continuous response to negative online comments is always, "We apologize for not meeting your expectations. We wish you the best wherever you play." THAT'S CUSTOMER SERVICE IN A SMALL TOWN! This privately owned Casino obviously has no idea what it takes to create a great customer experience. We will enjoy playing in other Casinos throughout Canada and the U.S. They have better decor, exiting atmospheres, the newest functioning machines, and know how to host their guests to a good time, especially if something goes wrong. 

We use to love coming to French Lick but anymore we just can't do any good at all. The Double Gold $1 machines use to be fun til you guys moved them and the ones on the wall now aren't the same ones that use to be scattered around. The one's that we use to play you could play $1.00 or $2 or $5 or 50 cents. Their no where there. Also we have tried everyday of the week and still never win. The slot's are very tight. We live a lot closer to Horseshoe Casino but always before enjoyed the drive to French Lick. Wish you guy's would adjust the machines to the way they use to be. Haven't seen a Jack Pot pay off in a long time. Just a thought.

The smaller nonsmoking area has no outside access.  You are forced to walk through the smoking area to play in a much smaller room.  There is no bar in the nonsmoking area.  Didn't stay long enough to rate anything more than the building as we were already smelling of smoke.  It's quite obvious they cater to smokers and nonsmokers are an after thought.

The hotel and restaurants are very nice and very clear.  Parking is very ample and didn't have any issues parking outside of the garage. (I had a canoe on my vehicle).