The Casino is a small room with old, faded, slot machines that, even the Manager admitted to us, often malfunction. The atmosphere is cold, the decor is dull, sterile, and dumpy and, on Memorial Day (a major holiday), there weren't 50 people in the room. As first time players at this Casino, we were given $10 each of free play but, were given incorrect verbal instructions, a long list of written instructions to which machines did not function accordingly, and we lost $20 of free play with two spins. When asked to speak to a Manager, a man and woman came forward repeating over and over what should have happened----moot point when it didn't? When asked what they would do about the situation, the woman blurted, "I said I was sorry." Not a single attempt for customer service compensation, a hand shake, lunch, or even a free drink at the bar was offered. We had been in the Casino only 20 minutes and left vowing never to return to it or to French Lick that has nothing to offer but golf, a water park, food venues, bars, and liquor stores. The Casino's continuous response to negative online comments is always, "We apologize for not meeting your expectations. We wish you the best wherever you play." THAT'S CUSTOMER SERVICE IN A SMALL TOWN! This privately owned Casino obviously has no idea what it takes to create a great customer experience. We will enjoy playing in other Casinos throughout Canada and the U.S. They have better decor, exiting atmospheres, the newest functioning machines, and know how to host their guests to a good time, especially if something goes wrong.