Hollywood Casino - Aurora

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2.3 (7)
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3 reviews with 2 stars
7 reviews
5 stars
 
0%
 
14%
 
14%
 
43%
 
29%
Overall rating
 
2.3
Slots
 
2.0(7)
Table Games
 
2.2(7)
Customer Service
 
2.4(7)
Player's Club
 
1.9(7)
Gaming Atmosphere
 
2.7(7)
Amenities or Hotel
 
1.9(7)
Food & Drink
 
2.7(7)
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3 results - showing 1 - 3
Ordering
Long time No win
(Updated: September 25, 2011)
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
My wife and I have gone there about 4 times this year. We play video poker,keno and slots (table limits too high). I believe they don't have 25-cent keno (minimum keno is 1 dollar).The video poker machines are limited to a very few 5-cent (4) and 10-cent (4). Most are quarter/dollar. Anyway, they're NOT paying. I heard only one machine going off when we were there last. The slots are no better and the comps are insignificant ($5 dollar coupons once a month?) wow...another one bites the dust.
G
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Not What It Used To Be
Overall rating
 
1.9
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
The slots and video poker used to give you a chance to win, but they have tightened the machines. Now a decent pay is rare. The buffet is just about the same all of the time. It's OK, but nothing special. I won't play the table games because the minimum is too high. My wife and I would go almost weekly for the first 12 years because we felt we had a chance to win. Now we go to Hollywood once every 4 to 6 weeks. We would go to Empress, but the had a major fire in March 2009. They made changes in the way the customer earns slot points and now they don't seem to be worth much of anything. They have taken the fun out of this casino and made it mediocre.
G
Comments (0) | Was this review helpful? 4 1
go elsewhere
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
5.0


We WERE regulars for a long time. We no longer would go there if it was the last place to gamble. The manner that management took to "resolve" a 100 bill we found can best be described as a mugging.



They had 2 hours to ask for it the day it was found. They had 10 days to contact us for it before we went back. Notice I said 10 days. That would mean we go there more than once a month. They could have sent an e mail or phoned the house to ask for the found money back. They do call here for surveys, and they mail promotions to my house and e-mail account.



Instead they chose to approach a customer in an intimidating manner with the "request" to resolve this in a private office, 10 days after $100 was picked up from off the floor to be lost in slots anyway. More of a threat than anything. Was actually scared to get the car. I would go and cash in coupons and get more than that back, but I would be afraid they would try to extort me for the "juice". Gamble at your own risk here.

AH
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