Harrah's Joliet

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6 reviews

5 stars
 
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(1)
 
(2)
1 star
 
(0)
Overall rating 
 
3.0
Slots 
 
2.8  (6)
Table Games 
 
3.0  (6)
Customer Service 
 
3.2  (6)
Player's Club 
 
3.0  (6)
Gaming Atmosphere 
 
3.2  (6)
Amenities or Hotel 
 
3.3  (6)
Food & Drink 
 
2.5  (6)
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6 results - showing 1 - 5
1 2
Ordering
Deceiving practices
Overall rating 
 
1.6
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Very deceiving chain, stayed 1-2-19 to 1-4-19, it's a small casino, the buffet was closed for an unknown reason, was gave a $10 dining credit to opt out of room service, since the buffet was closed I used it at the grill, ordered the cod plate which was about the same thing you get in a Gordon fisherman's box. Now I was there for work and let that all go until I was charged a resort fee, resort really? Call and spoke to a manager, was basically told I was dumb for not ready the fine print that was 3 clicks away from the main page on hotels.com. I was dumb for not ready the fine print I signed at check in. No I was dumb for staying in the first place. I am going to post this on every site I can find the hotel because they are shady and about as good as a quality in with 2 slot machines in the lobby.
LE
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lost $1,500 in 3 hours.
(Updated: May 22, 2011)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
1.0
hi this is the worst casino slots ever...lost $1500 on a 2cent machine,played big and just no bonuses,no cashmans..pathetic....just kept on hitting the button,thought i would get lucky soon...but no...slots just kept on taking all....not fair...diamond club food is terrible....promotions are getting worse....you get $30 as free slot play when u bet big all time, that's disappointing
M
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Reduced buffet hours
(Updated: January 17, 2011)
Overall rating 
 
3.6
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
5.0
Food & Drink 
 
2.0
Stayed 01/09/2011. The buffet now is only offered for dinner:
Hours: Daily: 4pm - 10pm
Daily Specials at the Union Station Buffet
Monday - Thursday $16.99
Friday – Seafood Extravaganza $26.99
Saturday – $22.99
Sunday – $18.99

Mosaic is now open for breakfast. Not a great review for the breakfast. My order was totally messed up...it wasn't my order. The waitress blamed it on the cook. It is just as much the responsibility of the waitress that she is grabbing the right plate as the chef to prepare the order correctly. Had to request a refill of my coffee. The orange juice goblet was sticky. I ordered hash browns received American potatoes. Ordered wheat toast and received white toast. I was also put off by the blue jeans and T-shirts that showed the bare overflowing skin of the female waitstaff. There was a young bus boy that did look sharp in black pants and shirt. I would have rated Customer Service 5 Stars if it wasn't for the restaurant service.

The hotel room was very comfortable as usual and as expected. Hotel staff was great. Machines were tight.
L
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harrahs
Overall rating 
 
3.0
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
3.0
good nickel slots, poor payback on others.
P
1 reviews
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Gaming and Hotel
Overall rating 
 
4.0
Slots 
 
4.0
Table Games 
 
4.0
Customer Service 
 
4.0
Player's Club 
 
4.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
4.0
Food & Drink 
 
4.0
Always enjoy staying there. Staff friendly in the casino and hotel. Drinks are WAY too costly. Buffet so-so.



Would perfer a mid-priced resaurant to have breakfast, similar to the "Aces" restaurant Harrah's had in the East Chicago location (before it was sold to Resorts).
P
2 reviews
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